cstm - no memory info

[mjos]

Hi,

One one of our hp-ux server (ia64 hp server BL860c, 11.23), I am unable to find the memory module in cstm when i run map

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 system system (0)
2 0 Bus Adapter (103c4030) Information Successful
3 0/0 PCI Bus Adapter (103c122e Information Successful
4 0/0/1/0 Unknown ()
5 0/0/1/1 Unknown ()
6 0/0/1/2 RS-232 Interface (103c104 Information Successful
7 0/0/2/0 USB Open Host Controller
8 0/0/2/0.0 Generic USB Interface (c5
9 0/0/2/1 USB Open Host Controller
10 0/0/2/2 USB Enhanced Host Control
11 0/0/4/0 Graphics Interface (GRAPH Information Warning
12 0/1 PCI Bus Adapter (103c122e Information Successful
13 0/1/1/0 PCI Gigabit Ethernet Link Information Successful
14 0/1/1/1 PCI Gigabit Ethernet Link Information Successful
15 0/2 PCI Bus Adapter (103c122e Information Successful
16 0/2/1/0 SAS Mass Storage Adapter
17 0/2/1/0.0.0.0.0 SCSI Disk (HPDG146ABAB4) Information Successful
18 0/2/1/0.0.0.1.0 SCSI Disk (HPDG146ABAB4) Information Successful
19 0/2/2/0 PCI Gigabit Ethernet Link Information Successful
20 0/2/2/1 PCI Gigabit Ethernet Link Information Successful
21 0/3 PCI Bus Adapter (ffffffff Information Successful
22 0/3/0/0 PCI Bus Adapter (103c403b Information Successful
23 0/4 PCI Bus Adapter (ffffffff Information Successful
24 0/4/0/0 PCI Bus Adapter (103c403b Information Successful
25 0/4/0/0/0/0 Unknown ()
26 0/4/0/0/0/1 Unknown ()
27 0/4/0/0/0/1.10 Fibre Channel Driver (Mas
28 0/4/0/0/0/1.10.1.0.0 HP EVA XL Lite (HPHSV200)
29 0/4/0/0/0/1.10.1.255 HP EVA XL Lite (HPHSV200)
30 0/4/0/0/0/1.10.15.0. HP EVA XL Lite (HPHSV200)
31 0/4/0/0/0/1.10.15.25 HP EVA XL Lite (HPHSV200)
32 0/4/0/0/0/1.10.26.25 Unknown ()
33 0/4/0/0/0/1.10.27.25 SCSI Device (HPNS)
34 0/4/0/0/0/1.10.29.25 HP MSA 1000 (COMPAQMSA100
35 0/5 PCI Bus Adapter (ffffffff Information Successful
36 0/5/0/0 PCI Bus Adapter (103c403b Information Successful
37 120 CPU (0)
38 122 CPU (0)
39 124 CPU (0)
40 125 CPU (0)
41 250 Core I/O Adapter (fffffff
42 250/0 IPMI Controller (49504930 Information Successful
43 250/1 RS-232 Interface (504e503 Information Successful
44 250/2 ACPI Device (41435049) Information Successful


I did a remap also, but couldnt find the memory information. I am looking for the memory dimm information which I could get from cstm.
Thanks for any info that can be provided.

[Manix]

Try this:

echo "selclass qualifier memory;info;wait;infolog" | /usr/sbin/cstm

# /sbin/init.d/diagnostic stop
# /sbin/init.d/diagnostic start

It`s possible " Support Tools Manager" bundle
is bit old.

Thanks
Manix

[mjos]

Hi,

I am getting the below error -

cstm>selclass qualifier memory;info;wait;infolog
^-- Unknown list entry. --
The list entry (memory) is undefined.

^-- (Information) is currently disabled. --

^-- (InfoLog) is currently disabled. --


Tried after restarting the diagnostic daemons also but still getting the same error

[Manix]

IT should work in this way if "DIMS" are mapped.

cstm> sel path 2
cstm> info
cstm> infolog


Do check the "STM" version to make sure if it`s not old enough to be upgraded.

[Hakki Aydin Ucar]

what is the version of cstm ?
echo ""|cstm

Can you try this syntax:
echo â selclass type memory;info;wait;infologâ |cstm

[Hakki Aydin Ucar]

Sorry ,typo :

echo "selclass type memory;info;wait;infolog" |cstm

[mjos]

Hi,



cstm>sel path 2
^-- Unknown device path. --
Device not found on path (2).

cstm>sel dev 2
cstm>info
-- Updating Map --
Updating Map...
cstm>infolog
-- Converting a (372) byte raw log file to text. --
Preparing the Information Tool Log for Bus Adapter on path 0 File ...


-- Information Tool Log for Bus Adapter on path 0 --

Log creation time: Thu Jan 20 06:49:47 2011

Hardware path: 0


Product ID: Bus Adapter
Hardware Path: 0
PCI Vendor ID: 0x103c
PCI Device ID: 0x4030
-- Information Tool Log for Bus Adapter on path 0 --

[mjos]

CSTM Version is C.54.00

Memory module doesnt come up in cstm so the above command doesnt work.

[Hakki Aydin Ucar]

Try "insf -e" and then try again with cstm if it is back ?
By the way, what can you see if you try "stm" (=graphic version of cstm) instead of cstm ?

[Michal Kapalka (mikap)]

hi,

at first i would recommend to reboot the server and also to update the STM, sometimes the stm map is not generated.

check this site :

http://docs.hp.com/en/diag/stm/stm_upd.htm

your version is really old.

mikap

[Torsten.]

CSTM is from Sep 2006 - much too old.


I even think the running OS release is too old to support this hardware.

[Torsten.]

From the docs:

For HP-UX 11i v2 support, please install the HP-UX 11i v2 OE Update Release for June 2007 (or later)


... for the BL860c blade.