cstm

[AshishJain_USA]

I am running HPUX 11.23 onan Itanium server .I am unable to view all the cstm information .

cstm>sel dev 1
cstm>info
^-- (Information) is currently disabled. --

[Patrick Wallek]

Are diagnostics running?

# ps -ef |grep diag

should return lines for diagmond and diaglogd. If those are not present then try starting diagnostics.

# /sbin/init.d/diagnostic start

[AshishJain_USA]

both /usr/sbin/stm/uut/bin/sys/diagmond & diaglogd are already running .

[DCE]

You may need to stop and restart all the processes.

/sbin/init.d/diagnostic stop
/sbin/init.d/diagnostic start

also, if you changed any network settings, you will have to recycle the system for stm to work propoerly

[AshishJain_USA]

The last network change was to have APA configuration ( although the IP did not change ). However, the server has been started alteast thrice after that but I am still having problems with cstm .

I did stop & start /sbin/init.d/diagnostic again but to no avail .

[DCE]

After you restarted the diagnostics, did you look in the syslog for errors?

[AshishJain_USA]

syslog doesn't report any errors

[DCE]

when you are in cstm
issue the map command

cstm> map

Determine the device you want info on and select it with the leading number in the map list(you can select multiples if you want

cstm> sel dev 1

query the device

cstm> info

show the results of the query

cstm> infolog

[AshishJain_USA]

I do "map" and then do "sel dev 1" and that's where I am running into the problem of

cstm>info
^-- (Information) is currently disabled. --

[DCE]

Are there any entries on the map that say Information Successful?

If so, select that device and try an info command

[AshishJain_USA]

Yes, "info" runs OK for the devices against which it shows " Information Successful ".

My problem is it does not show " Information Successful " for all the devices, particularly "system" ( i.e., dev 1 )

[DCE]

Found the following thread

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=226308

It suggests installing the latest version of stm and or using the graphical version (xstm)

[Andrew Merritt_2]

Sorry for the late response, I've been away.

If you haven't got this resolved, first of all, I would recommend ensuring you have recent version installed (although the thread referred to just above is unconnected with any problem you may be having).

Then, in cstm, try the 'uial' and 'sal' commands, and see if the log files show any relevant messages, particularly starting when the problem did.

In cstm, run the 'map' command, and paste the first few lines here.

Andrew

[AshishJain_USA]

I am seeingthe following errors

The model string (ia64hpserverrx8640) for the system
is not recognized. Therefore, a default box_id of 0
is being returned. Tools, system daemons and
monitors may not run or may not be able to perform
some system dependent functions.

#### cstm output ######
crmgold1.rar.ncsus.jnj.com

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 system system (0)
2 0 Cell (ffffffff) Information Successful
3 0/0 Bus Adapter (103c12eb) Information Successful
4 0/0/0 PCI Bus Adapter (103c122e Information Successful
5 0/0/0/1/0 PCI Gigabit Ethernet Link
6 0/0/0/2/0 MPT SCSI Adapter (HP_A717 Information Successful
7 0/0/0/2/0.6.0 SCSI Disk (HP73.4GST37345 Information Successful
8 0/0/0/2/1 MPT SCSI Adapter (HP_A717 Information Successful
9 0/0/0/2/1.2.0 Optical Storage Device (_ Information Successful
10 0/0/0/3/0 MPT SCSI Adapter (HP_A717 Information Successful
11 0/0/0/3/0.6.0 SCSI Disk (HP73.4GST37345 Information Successful
12 0/0/0/3/1 MPT SCSI Adapter (HP_A717 Information Successful
13 0/0/1 PCI Bus Adapter (103c12ee Information Successful
14 0/0/2 PCI Bus Adapter (103c12ee Information Successful
15 0/0/4 PCI Bus Adapter (103c12ee Information Successful
16 0/0/4/1/0 MPT SCSI Adapter (HP_A717 Information Successful
17 0/0/4/1/1 MPT SCSI Adapter (HP_A717 Information Successful
18 0/0/6 PCI Bus Adapter (103c12ee Information Successful
19 0/0/6/1/0 PCI Bus Adapter (101401a7 Information Successful
20 0/0/6/1/0/4/0 Fibre Channel Interface ( Information Successful
21 0/0/6/1/0/4/0.20 Fibre Channel Driver (Mas
22 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V*2)
23 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V*2)
24 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V*2)
25 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V*2)
26 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V*3)
27 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V)
28 0/0/6/1/0/4/0.20.6.0 XP Array (HPOPEN-V)

[Andrew Merritt_2 · Accepted solution]

What version of the OnlineDiags do you have installed? This is displayed when you start cstm.

The first release to support the rx8640 was C.51.00. If you have an earlier release, you will see what you're seeing now, as the release string is not recognised. This has been seen before, particularly if the system was upgraded from an rx8620, but the OnlineDiags are still an old version. The upgrade to the latest version may require a reboot, as I think it has a dependency on a kernel patch which would require a reboot if it's not already installed.

The other possibility is that the version string is not set correctly; there should be spaces in the string. What you've shown above doesn't have spaces; if that is really what is set on the system, then it needs to be set by an HP HW engineer. The output of the 'model' command should show:

(ia64 hp server rx8640) ia64 hp server rx8640


Andrew

[AshishJain_USA]

Thanks for all the details. The version that I am currently running is C.46.20 .

The model command does show

( ia64 hp server rx8640 )

I will upgrade the same .

Thanks

[nishith]

Hi Ashish,

i have faced the same prob before. i used mstm to get info. run mstm on console as you have use "Function keys". In mstm select the device , go to Tools in menu bar ,select "Information" & select " run" that should make it enabled. after that u can use cstm.

regds,
nishith.

[Andrew Merritt_2]

Hi Ashish,
Yes, if you are running C.46.20 that would explain what you're seeing. Upgrade to C.51.00 or later and you should be fine.

Andrew