Depot installation Problems

[Eng. Mohammad]

HI ALL

i had send the following request for support dept. on HP , can any body help me to solve the problem
----------------------------------------
(Message sent to HP Support )
hi there
i have the following system
1- Machine : HP 9000 rp7420 PA-RISC Server
2- OS : HP-UX 11i v1
3- The Products are : a) Ximian Gnome 1.4
b) SA 6402 depot software for my OS (RAID-01_B.11.11.0609_HP-UX_B.11.11_64.depot)

in booth cases when i try to install the software the analyz phaze completed successfully then i get installation error .

in RAID-01_B.11.11.0609_HP-UX_B.11.11_64.depot I used the command (swinstall -x autoreboot=true -s /path..../RAID-01_B.11.11.0609_HP-UX_B.11.11_64.depot \*) and i got error related to (usr/conf/lib/libciss.a) cannot access remote file or somthing like it
please i need help

Note : i got the same message when i try to install it through SAM

Thanks Alot

[Yarek]

Hi,

maybe folowing link will be helpful

http://docs.hp.com/en/J6369-90026/ch04s02.html



rgds,
yarek

[Eng. Mohammad]

hi yarek
i have this document , and i have nothing to do with it , i only descripes the libraries and files , i need a solution
for the installation

best regards

[Robert-Jan Goossens_1]

Could you post the error message from the /var/adm/sw/swinstall.log file?

[Steven E. Protter]

Shalom,

The remote file system message means usually you are trying to install off an NFS mount and have lost access. See that networking is properly configured and that all connections function.

Note: Ximian Gnome is pretty dated as compared to Linux. It uses a ton of disk space.

SEP

[Eng. Mohammad]

i dont have it right now , i will send post it tommorow , but the main error is in the file i mintioned before
any help ?

[Eng. Mohammad]

hi SEP
i install the pakage from a local path on the same machine not NFS mounted path
any other ideas ?

[Yarek]

Hi,

can you try to run swinstall in interactive mode and mark packages to install manually?

rgds.

[Eng. Mohammad]

i did that by using SAM , i mark the pakage and select install from action menu but the same error appears ,

best regards Yarek

Any new smart ideas ?

[Robert-Jan Goossens_1]

Hi Mohammed,

This what I think, but I can not confirm it without the complete error message.

"cannot access remote file" is this a new install? This looks like a hostname/ipaddress conflict similar to this case.

http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000081616671

Title: Installing Data Protector gives "Cannot Access Remote File"
Document ID: OV-EN019915

Regards,
Robert-Jan

[Eng. Mohammad]

i tried this solution 4 days ago but with the same result

thnks for help

[Tom Henning · Accepted solution]

I had the same problem two weeks ago. In my case I had configured the system name to be associated with only lan1 and not lan0 in /etc/hosts (this system is not in DNS). swinstall failed every time. Once I had changed the hosts file so that the system name was associated with lan0, swinstall worked fine.

[Eng. Mohammad]

first of all thanks for response tom
this is my error as it appears when i try to install the depot file , is this the same error you were have ?
----------------------------------
* Summary of Analysis Phase:
* 2 of 2 filesets had no Errors or Warnings.
* The Analysis Phase succeeded.


* Beginning the Install Execution Phase.
* Filesets: 2
* Files: 19
* Kbytes: 3353
NOTE: Saving the current system file at "/stand/system" to
"/stand/system.prev"
NOTE: Dynamic tunable values (if applicable) have been added to
"/stand/system".
NOTE: The template file has been extracted from "/stand/vmunix"
It has been placed in "/stand/system" where it will be used
to build a new kernel.
* Installing fileset "RAIDSA.RAIDSA-KRN,r=B.11.11.0609" (1 of
2).
ERROR: Could not access remote file "/usr/conf/lib/libciss.a" in
software item
"RAIDSA.RAIDSA-KRN,r=B.11.11.0609,a=HP-UX_B.11.11_64,v=HP,fr=B.11.11.0609,fa=HP-UX_B.11.11_64:/"
due to an internal error on the remote system.
ERROR: Failed installing fileset "RAIDSA.RAIDSA-KRN,r=B.11.11.0609".
Check the above output for details.
* Retry number 1 of 1 for loading files for fileset
"RAIDSA.RAIDSA-KRN,r=B.11.11.0609".
* Installing fileset "RAIDSA.RAIDSA-KRN,r=B.11.11.0609" (1 of
2).
ERROR: Could not access remote file "/usr/conf/lib/libciss.a" in
software item
"RAIDSA.RAIDSA-KRN,r=B.11.11.0609,a=HP-UX_B.11.11_64,v=HP,fr=B.11.11.0609,fa=HP-UX_B.11.11_64:/"
due to an internal error on the remote system.
ERROR: Failed installing fileset "RAIDSA.RAIDSA-KRN,r=B.11.11.0609".
Check the above output for details.
NOTE: The Install Phase has suspended. Check the above output for
reasons.

[Gary Cantwell]

Hi,

Please take a moment to assign points to those who have taken the time to assist you, here's how:

http://forums1.itrc.hp.com/service/forums/bizsupport/helptips.do?#33

Thanks,

Gary

[Eng. Mohammad]

Thanks for all

the problem was in the /etc/hosts file when i configure it correctly ( by defining the localhost and the Server_Name and link them with the correct ip address ) the swinstall command runs ok and with no problems

thanks alot for all members