diagnostic patch installation problem

[bhavin asokan]

hi,

when i tried cstm on my system it was giving abort errors.even i was not able to give map command.


when i am trying to install the latest diagnostics bundle (B.11.00)from support plus cd it is giving the following error.

note:i have tried with different support plus cd
(different year,differentversion).
restarted the diagmond,swagentd daemons



* Installing fileset "Contrib-Tools.PDCINFO,r=B.11.00.13.16" (1 x
x x of 18). x
x x ERROR: Could not access remote file "/etc/rc.config.d/pdcinfo" in x
x x software item x
x x "Contrib-Tools.PDCINFO,r=B.11.00.13.16,a=HP-UX_B.11.00_32/64,v=H x
x x due to an internal error on the remote system. x
x x ERROR: Failed installing fileset x
x x "Contrib-Tools.PDCINFO,r=B.11.00.13.16". Check the above x
x x output for details.
* Retry number 1 of 1 for loading files for fileset ^x
x x "Contrib-Tools.PDCINFO,r=B.11.00.13.16". x
x x * Installing fileset "Contrib-Tools.PDCINFO,r=B.11.00.13.16" (1 x
x x of 18). x
x x ERROR: Could not access remote file "/etc/rc.config.d/pdcinfo" in x
x x software item x
x x "Contrib-Tools.PDCINFO,r=B.11.00.13.16,a=HP-UX_B.11.00_32/64,v=H x
x x due to an internal error on the remote system. x
x x ERROR: Failed installing fileset x
x x "Contrib-Tools.PDCINFO,r=B.11.00.13.16". Check the above x
x x output for details.
NOTE: The Install Phase has suspended. Check the above output for x
x x reasons.


after this error when i gave a swlist at prompt it was showing two different versions of same product.

pls help me.its very urgent

regds,

[bhavin asokan]

hi,

note i have tried with march2004 bundle also.

regds,

[Florian Heigl (new acc)]

First uninstall both stm versions.

Then retry the newer one, below is the content of the ???missing???(is it there?) file
# pdcinfo configuration.
#
# PDCINFO: Set to 1 to save PDC log(s) during boot.
# Set to 0 to disable saving PDC log(s) during boot.
#
# WARNING: Disabling pdcinfo system will disable automatic saving of hardware
# logs that may be essential to determining the cause of a system
# crash.
#
# Without the above, information that could help prevent a
# system or peripheral failure will be lost. In addition, if
# a failure occurs, HP may not have the tools or data to
# diagnose the cause of the problem in a timely manner. This
# may cause increased downtime and possible future failures.
#
#
PDCINFO=1
PDCINFO_OPTS=

[Eric Antunes]

Hi bhavin,

And the file should be owned by bin with read permissions for everybody.

What output do you get from:

#ll /etc/rc.config.d/pdcinfo

Kindest Regards,

Eric Antunes

[bhavin asokan]

hi,
file was there .but empty.
i made following entry

PDCINFO=1
PDCINFO_OPTS=

now it is giving error with
/usr/sbin/diag/contrib/cc_translator

the file is there but empty.

other files (which i am having on another system )is not present in this folder.


after i removed both versions when installing


* Installing bundle "OnlineDiag,r=B.11.00.27.18" . x
x x * Installing fileset "Contrib-Tools.CONTRIB,r=B.11.00.27.18" (1 x
x x of 18). x
x x ERROR: Could not access remote file x
x x "/usr/sbin/diag/contrib/cc_translator" in software item x
x x "Contrib-Tools.CONTRIB,r=B.11.00.27.18,a=HP-UX_B.11.00_32/64,v=H x
x x due to an internal error on the remote system. x
x x ERROR: Failed installing fileset
"Contrib-Tools.CONTRIB,r=B.11.00.27.18". Check the above x
x x output for details. x
x x * Retry number 1 of 1 for loading files for fileset x
x x "Contrib-Tools.CONTRIB,r=B.11.00.27.18". x
x x * Installing fileset "Contrib-Tools.CONTRIB,r=B.11.00.27.18" (1 x
x x of 18). x
x x ERROR: Could not access remote file x
x x "/usr/sbin/diag/contrib/cc_translator" in software item x
x x "Contrib-Tools.CONTRIB,r=B.11.00.27.18,a=HP-UX_B.11.00_32/64,v=H x
x x due to an internal error on the remote system. x
x x ERROR: Failed installing fileset
"Contrib-Tools.CONTRIB,r=B.11.00.27.18". Check the above x
x x output for details. x
x x NOTE: The Install Phase has suspended. Check the above output for x
x x reasons.


regds,


regds,

[Eric Antunes]

I only have this last cc_translator file at the server with OnlineDiag installed. It's an executable file.

Since I'm also on HP-UX 11.0, you can try it again with the attached cc_translator file if you want but you may have an infinite work if there are more files missing...

[bhavin asokan]

hi,
i tried with copying the cc_translator file to the specific folder.but when installing bundle it gave the same error.when i checked the file after install attempt ,it was zero bytes.

regds,


note : i will assign the points at last

[Eric Antunes · Accepted solution]

Hi,

One more try (I'm living the office after this post):

Check /etc/hosts file:

...

...
127.0.0.1 localhost loopback
...

You cannot have another thing at loopback ip address line!

[bhavin asokan]

hi,

for the information.
eric gave me the answer which is almost near to solution.

the problem was not the loopback entry.my system is having one lan card which one's cable is disconnected.this lan ip address was given as the first line of /etc/hosts.i changed it to other lan ip address .it worked fine.

once again thanks to all

regds,