Distributed Printing Problem

[Elliot Douglas]

Several times recently I have had a problem with HPDPS. lpstat will hang and users are unable to print. The first time it happened a 'pd stop' followed by a 'pd start' solved the problem.

This time, the pdstart would hang for several minutes before finally timing out. The contents of /var/opt/pd/pdclientd are:

Started basicdsd (pid 18249).
basicdsd server is listening for requests
waiting for basicdsd startup
cannot start basicdsd: timed out
basicdsd server is exiting

I removed basicdsd.db to make sure it wasn't corrupted and that didn't make any difference.

Nothing of any value in syslog.

Any idea on what might cause this error?

Thanks.

[Dan Hetzel]

Hi Elliot,

Some HPDPS hangups are solved since PHCO_18230.

Latest superseeding patch is:
PHCO_21854 s700_800 11.00 HPDPS cumulative patch (for 11.0)
ftp://ftp.itrc.hp.com/hp-ux_patches/s700_800/11.X/PHCO_21854

for 10.20, patch is PHCO_21853
ftp://ftp.itrc.hp.com/hp-ux_patches/s700_800/10.X/PHCO_21853

Best regards,

Dan

[Elliot Douglas]

Thanks Dan.

I should have mentioned in my original question that my plan is to install

PHCO_21853 - HPDPS cumulative patch and its dependency patch
PHCO_22364 - lp spooler cumulative patch

But I could find no reference to this particular problem in the patch description. I am not a big believer in 'throw the latest patches at a problem and hope it goes away' so I thought I would check to see if anyone had seen this before.

Alternatively, does anyone know of any debugging options or a log file for basicdsd?

[Frederic Soriano]

Hi Elliot,

I had a similar problem once: this was caused by rpcd, which was not started during boot.

I found the solution by applying changes detailed in Doc ID A4733212 (retrieve it thru knowledge base). Don't forget to reboot after changes !

Best regards.

Fred.