EMS [24676]: ----- EMS Monitor Restart ----- Title: dm

[Nalin Uduwawala_1]

L2000 512mb Hp-ux 11.00

OUR SERVER IS DOWN AFTER HP APPLIED SOME DIAGNOSTIC PATCHES !!!!!> SEE STORY BELOW.

we were getting the above error message for a long time.

I had contacted HP and they put in a board, applied december patches. Error didn't go away.

HP also ran the "check" script three times ( on different days) . these were sent for analysis to HP.

Eventually they decided hat they have to put in some diagnostic patches. They did, and now the server would not start at all !!!!!!!

There is no response fronm GSP as well. what could have gone wrong ???

Thanks for any input

regards,

Nalin.

[S.K. Chan]

The server would not start, meaning it would not boot up ? What's the error ? As for the GSP problem, it has got to be firmware (from your description and error message). Did HP load the latest EMS firmware for you ?

[Nalin Uduwawala_1]

Thanks for the response.

The Machine doesn't boot up. Well there is power. That's it. I can shut it down with the power switch becuase I cannot communicate to the machine thru the Web console.

However, since the last message I have managed to get a response from the GSP. I have the GSP prompt.

Where do I go from here ?

regards,

Nalin.

[S.K. Chan]

Try to reset (RS) the server in GSP prompt and when it boots post any error you see. Have it hook up to a local console if your web console does not work.
GSP> RS

[Nalin Uduwawala_1]

Hi Chan,

A HP Engineer is on site with me.

He is looking at the problem. He doesn't look like Pharoah to me !!!!.
I will suggest your solution to him. And post the results.

Thanks again,
Nalin.

[Nalin Uduwawala_1]

Hi I issued the RS command and then it reported "SPU was succesfully issued the reset command"

And GSP prompt appeared. That's it. Nothing more. No more messages.

Does that say something ??

Nalin.

[S.K. Chan]

First of all I assumed you've done power cycle on the server including disconnecting the power source behind the CPU and connecting it back. If you have not, give it a shot. Next you need to look at GSP's chassis code (a HP engineer should be able to tell you if there is any error)..
GSP> SL
You'll be prompt to select a few different types of log ... enter "e" for error. then enter "n" when asked if you want to setup filter option. Write down the outut and pass it to HP to determine if there's any error.
Also while you're at it find out what is the firware rev level..
GSP> HE
The first couple of lines will tell you. Find out from HP if this is the latest firmware, if not insist that you want the latest firmware to be loaded.

[Sanjay_6]

Hi Nalin,

What is the mesasge if you try to boot the system.

Hope this helps.

Regds

[Nalin Uduwawala_1]

Thanks Guys.

HP are changing the GSP board. If that doesn't help, they will change the main board and the processor !!!!!.

now how can a machine that was functioning perfectly develop al this problems at boot up ? this is a question for action going forward from where I am . How can I detect if some deamon is lurking to attack me inside the box ?

regards,

Nalin

[Martin Johnson]

Nalin,

It sounds like Murphy has moved into your place!

:-)
Marty

[Nalin Uduwawala_1]

Murphy sure did move in here for the evening. But left before w/o waiting over the weekend !!!!!!.

It was the Main system Board !!!.

But all systems are running. how on earth can I predict such a thing in the future ?

Any ideas from ye Gurus ?

Thanks for joining in the fun. That alone keeps one going .

Thanks and regards,

Nalin.