Error message in core_hw

[Chartier Jerome]

Hello,

I've got this message in log file:
manon sent Event Monitor notification information:

/system/events/core_hw/core_hw is >= 3.
Its current value is SERIOUS(4).



Event data from monitor:

Event Time..........: Thu Mar 13 10:37:34 2003
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 32
System..............: manon

Summary:
Guardian Service Processor not responding


Description of Error:

The operating system is unable to communicate with the Guardian Service
Processor.
It seems to be critical...
Have you ever met this problem, got any solution?

Thanks in advance

Cheers

J??r??me

[Pete Randall]

Sound critical to me, Jerome. I'd call my nearest Response Center immediately and check it out.


Pete

[Eugeny Brychkov]

Yepp. Call HP. Check if firmwares of SPU and GSP are the latest. In addition please check if GSP LAN console is not connected to public network. Broadcast LAN storms can cause GSP to hang...
Eugeny

[Michael Steele_2]

Provide them with the PDC level:

grep -i pdc /var/tombstones/ts99

[Eugeny Brychkov]

Tombstones will not help. This is GSP hang, not main SPU hang. Did you check LAN console connection? Disconnect it at all and monitor GSP if it will be hanging again
Eugeny

[Eugeny Brychkov]

BTW, why do you think it's hardware issue? I saw something about Diags upgrade to at least Sep 2002. And some patches PHSS_27811 (11.0) and PHSS_28075 (11.11). The best is to update Diags, GR and HWE path bundles from Sep 2002 CDs (at least).
How often do you get this '32' event?
Eugeny

[Pete Randall]

Not necessarily very likely, but it could even be a firmware issue. I had to update my GSP firmware once last fall.


Pete

[Chartier Jerome]

Hi,

That's the first time I got this message.
And it only appears once this morning after a halt which had been finished manually (button) as the server couldn't umount all FS.

Regards

J??r??me

[Eugeny Brychkov · Accepted solution]

Then discard this event. It's ok to have this one during emergency power off. If you will go to GSP I believe you'll see GSP events logged also, stating that hpux hung
Eugeny

[Chartier Jerome]

Ok,

I don't care about this log.
I'll tell you if it comes back later on.

Regards

Jerome

[Jeff Schussele]

Hi,

We get the same alerts here.
Started after we applied the June 2002 patch sets to our Ls & Ns.
We've traced it to an OnLine Diag / PDC ver mismatch.
It will go away when you upgrade your PDC version.

HTH,
Jeff