Error - System Management Homepage could not started

[lhsu]

I have several Itanuim boxes runnig 11.23. They have the same packages installed. some
boxes can not display the system management homepage. From IE broswer, enter:

http://host-name:2301/
System Management Homepage

Error:
The System Management Homepage server could not be started successfully.


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© 2003-2006 Hewlett-Packard Development Company, L.P.

I found a good machine which will start "apache"as soon as I entered above http; the bad one has smhstartd running but did not start "apache". What is the problem?

root@good > ps -ef| grep hpsm
root 1759 1 0 02:28:31 ? 0:00 /opt/hpsmh/lbin/smhstartd
root 6555 1 0 13:07:02 ? 0:00 /opt/hpws/apache/bin/httpd -k st
art -DSSL -f /opt/hpsmh/conf/smhpd.conf
root 6560 6556 0 13:07:02 ? 0:00 /opt/hpsmh/lbin/time_out /opt/hp
smh/logs/smh.timestamp 30
hpsmh 6561 6555 0 13:07:02 ? 0:00 /opt/hpws/apache/bin/httpd -k st
art -DSSL -f /opt/hpsmh/conf/smhpd.conf
root 6556 1 0 13:07:02 ? 0:00 /usr/bin/sh /opt/hpsmh/lbin/time
outmonitor 30

root@bad# ps -ef| grep hpsm
root 2139 1 0 Sep 4 ? 0:00 /opt/hpsmh/lbin/smhstartd


Thanks in advance,

Lynn

[AwadheshPandey]

http://docs.hp.com/en/381372-002/381372-002.pdf

[whiteknight · Accepted solution]

Lynn,

things to check
1) swlist -l bundle | grep -i sysmgmtweb
2) swverify SysMgmtWeb
3) check smh logs for errors

#/var/opt/hpsmh/logs/smh.log= General errors
#/opt/hpsmh/logs/error_log=error betwwen the browser and the web server

#/opt/hpsmh/logs/access_log=all access to the SMH Server

#cat /etc/passwd | grep hpsmh
hpsmh:*:107:104:System Management Homepage:/home/hpsmh:/sbin/sh
#cat /etc/group | grep hpsmh
hpsmc::103:hpsmh
hpsmh:104:

4)#/opt/hpsmh/lbin/hpsmh autostart

Hope this help
WK

[lhsu]

Problem resoved. It was a group id missing
in /etc/group. Thanks Whiteknight for your
step by step instruction.

Lynn