Error to install PHKL_38038

[Jesus Fdez.]

Hello,

I have one server BL870c with HPUX 11.31 march 2009. I have installed Integrity Virtual Machine and I like to install the patch PHKL_38038, it is mandatory.

When I install the path i obtain errors.

ERROR: The software selection "PHCO_38837.C-INC,r=1.0,a=HP-UX_B.11.31_IA/PA,v=HP,fr=1.0,fa=HP-is not available. Make sure its state is "AVAILABLE"

and so with all other dependencies, PHKL_36261, PHKL_36477, etc...

Any idea ?

Thanks,
Jesus

[Torsten.]

IMHO the most likely reason for this is a corrupted download - check the md5 checksum.

[James R. Ferguson]

Hi:

First, you should use the recommended replacement patch : PHKL_39747 .

You should download PHKL_39747 and all its dependencies. This is easily done using the ITRC Patch Database "cart". When you use 'swinstall' to actually install the contents of the downloaded depot, patches that already exist on your server will not be reinstalled unless you force that (and you don't want to do that).

# swinstall -s /patches/swdepot -x autoreboot=true -x patch_match_target=true -x enforce_dependencies=true

Regards!

...JRF...

[Jesus Fdez.]

Hi,
I tried to install the recommended patch but the result is the same.

I've downloaded several "bundle" with the patch and its dependencies, but I get errors.

Thanks,
Jesus

[Mel Burslan]

Jesus,

Your explanation of the problem does not give us anything to work on. You need to provide more details about what you have done. For example, are you trying to install this patch(es) from a graphical swinstall tool or straight from the command line ? Also "I got errors again" is not very helpful understanding what these errors were.

Please copy and paste what you type on your screen and what you see on your screen as error messages. If you are using a graphical tool, paste your screenshots into a document and attach the document to your post.

[Dennis Handly]

>Is PHCO_38837, PHKL_36261, PHKL_36477 already installed on your system?
swlist -l fileset -a state PHCO_38837

Or list from your depot.

Since C-INC is just some include files, it probably doesn't matter if we use a hammer and force the state to be AVAILABLE.
(You probably should take an ignite backup first.)

>Mel: If you are using a graphical tool, paste your screenshots into a document and attach the document to your post.

It would probably better not to use the GUI and just extract the raw messages from:
/var/adm/sw/swinstall.log
/var/adm/sw/swagent.log

[Jesus Fdez.]

Hi,

I do not have any patches installed. I installed the "bundle" from graphical tool. I attached a file with the errors to create the depot.
The patches were downloaded from the HP website for HPUX 11.31, with gzip format.

The system is newly installed and just installed the IVM.

Thanks,
Jesus

[Daxa Dandiker]

Hi,

It looks as if there was a problem with creating the patch depot.

Check the swagent.log that gets created under the patch depot direcory ie :
/tmp/patches/depot/swagent.log
The logfile should details the errors with the swcopy.

To list the state of the patches run :
#swlist -l fileset -a state -s /tmp/patches/depot

They should have a state as "available" .

[V. Nyga]

Hi,

is anything in '/tmp/patches/depot' ?

Can you give us 'll /tmp/patches' .

>ERROR: More information may be found in the agent logfile using the command "swjob -a log wasvmbl2-0004 @ wasvmbl2:/tmp/patches/depot".

Can you give us the output of this?

You're running this as root?

Volkmar

[Dennis Handly]

>Daxa: It looks as if there was a problem with creating the patch depot.

Probably with the original "80736768 Aug 18 12:28 hpux__11.31_08181126.tar":
* "wasvmbl2:/tmp/patches/depot": This target does not exist and will be created.
ERROR: "wasvmbl2:/tmp/patches/depot": 1 files had errors during this operation.
ERROR: More information may be found in the agent logfile using the command "swjob -a log wasvmbl2-0004 @ wasvmbl2:/tmp/patches/depot".

>V. Nyga: is anything in /tmp/patches/depot? Can you give us 'll /tmp/patches'.

That was provided in that attached log. The depot was empty and it was corrupted on the first swcopy.

I would second Torsten's "corrupted download" comment.

[V. Nyga]

>Dennis: That was provided in that attached log. The depot was empty and it was corrupted on the first swcopy.

>Dennis: I would second Torsten's "corrupted download" comment.

Shouldn't tar and/or unzip fail with a corrupted download too - I can't say, I never had that problem.

> Can you give us 'll /tmp/patches' .
I would like to see the permissions of this swinstall ... if all is ok, a re-download would make sense - maybe choose another compression option. Also maybe smaller packages may help.

V.