Event Monitor Restart regularly

[Rajendra prasad NVR]

Getting mail alert with below message

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Mon Apr 9 03:35:10 2007

ttetims2 sent Event Monitor Restart information:

Title: dm_core_hw
Command: /usr/sbin/stm/uut/bin/tools/monitor/dm_core_hw
Vendor: Hewlett-Packard Company
Version: B.01.00
Monitor PID: 9546

Resources currently monitored:
/system/events/core_hw/core_hw

>---------- End Event Monitoring Service Event Notification ----------<

[Jaime Bolanos Rojas.]

Rajendra,

Check on either one of those two patches, depending on the OS you are running, they see to fix the issue that you are having:

PHSS_23066 for 11.00

PHCO_22628 for 11.x

Regards,

Jaime.

[Andrew Merritt_2]

Hi Rajendra,
Please disregard the response above, it is very unlikely that an OnlineDiags patch from 2001 is going to be relevant here; if it did correspond to the version of OnlineDiags you have, you would need to upgrade that version anyway. An HP Array Manager patch from 2000 is even less likely to be relevant.

First of all, what versions of HP-UX and of the OnlineDiags are you running? ('cstm' shows the revision number when you run it.)

How often are the restart messages being logged, and are they just for dm_core_hw or for other monitors too? Is anything logged in /var/opt/resmon/log/api.log when this happens?

Andrew

[Rajendra prasad NVR]

(ttetims2:/)# model
9000/800/N4000-75
(ttetims2:/)# uname -a
HP-UX ttetims2 B.11.11 U 9000/800 648319381 unlimited-user license

===================================================================
version of cstm is Version A.49.00
===========================================================================
it is just coming for dm_core_hw message only it is coming 2 to 3 days once.
==============================================================================
the log file /var/opt/resmon/log/api.log contail lot of below same type of error messages.

-------------------Start Event--------------------
User event occurred at Tue Apr 17 04:47:08.610421 2007
Process ID: 19483 (/usr/sbin/stm/uut/bin/.../dm_core_hw) Log Level: Error
Failed to run the CPU information tool to retrieve the CPU related system information. Events generated will display a "unavailable" string instead of the system software id and system firmware revision in the additional system data text.

Possible Causes/Recommended Action:

Internal Application error.
-------------------End Event----------------------

[Rajendra prasad NVR]

Hi Andrew,


Could you please see my above information and help me to slove this problem

[Andrew Merritt_2]

Hi Rajendra,
That's not a problem I've seen before. I've got two suggestions. First, upgrade to the current version, A.57.00 (which is available for download from http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

If that doesn't fix the problem, or if you are unable to do that, I would suggest running STM and selecting CPU, and then running the Info tool, since that is apparently what is failing from the message you just quoted.

See if that runs successfully, and if not, what does it return? Look at the info log, the info activity log and the info failure log (il, ial and ifl under 'cstm').

Andrew

[Rajendra prasad NVR]

when i execute cstm

cstm>map
* * * N O C U R R E N T S Y S T E M * * *

cstm>
I tried to add
cstm>scs
-- Select Current System --
Available Commands:
Add - To add to list but not select
Delete - To delete from list
Cancel - Cancel this operation
OK - Close the dialog
Host Information
System to Test OS Revision Status
1 ttetims2.sls.acs-inc.com HP-UX B.11.11
Enter selection or cancel to quit : add 138.69.21.108
-- Error --
Hostname (138.69.21.108) could not be added to the host information list.
The fully expanded host name (ttetims2.sls.acs-inc.com) is already in the list.
Please Refer to the UI Activity Log for more details.

Host Information
System to Test OS Revision Status
1 ttetims2.sls.acs-inc.com HP-UX B.11.11
Enter selection or cancel to quit : 1

-- Connection logon for all selected systems --
Logon Name: [root]
Logon Password: []
-- Error --
This User Interface (UI) is not compatible with Unit Under Test (UUT)
ttetims2.sls.acs-inc.com. The UI version is A.49.00. A UI with version of at
least x.52.00 is required.

Host Information
System to Test OS Revision Status
* 1 ttetims2.sls.acs-inc.com HP-UX B.11.11
----->what is this error if i run stm the same error is coming

[Andrew Merritt_2]

That's very odd, I've never seen that before, the current system defaults to the one you are running on.

I would suspect some sort of incomplete installation, so I'd repeat my recommendation to install the current release of OnlineDiags. The installation may well clear up any problems.

Andrew

[Rajendra prasad NVR]

By installing latest the problem is solved.