Event Monitor restarting every hour, ends with an 'Internal Error'

[Ernest Small]

I am getting the following from EMS every hour. This is an rp8400 box running 11i. I have alot of disks attached so I'll remove some from the message below to shorten this post. This restart message comes every hour. I can't find any information in the logs and I have no idea what the 'INTRNAL ERROR' is. The monitor is configured in EMS but I don't see why it is restarting every hour. I don't want to turn the monitor off, please help.

-----------------------------------------------
>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Wed Nov 19 00:38:12 2003

dump01 sent Event Monitor Restart information:

Title: disk_em
Command: /usr/sbin/stm/uut/bin/tools/monitor/disk_em
Vendor: Hewlett-Packard Company
Version: B.01.01
Monitor PID: 16214

Resources currently monitored:
/storage/events/disks/default/0_0_0_2_0.6.0
/storage/events/disks/default/0_0_0_2_1.2.0
/storage/events/disks/default/0_0_0_3_0.6.0
/storage/events/disks/default/0_0_0_3_1.0.0
/storage/events/disks/default/0_0_0_3_1.2.0
/storage/events/disks/default/0_0_0_3_1.4.0
/storage/events/disks/default/0_0_0_3_1.6.0
/storage/events/disks/default/0_0_6_0_0.1.1.39.0.0.0
/storage/events/disks/default/0_0_6_0_0.1.1.39.0.0.1
/storage/events/disks/default/0_0_6_0_0.1.1.39.0.0.2
/storage/events/disks/default/0_0_6_0_0.1.1.39.0.0.3
/storage/events/disks/default/0_0_6_0_0.1.1.39.0.0.4

INTERNAL ERROR: an internal error occurred while processing the restart
notification message. Some portion of the message may not be displayed.

>---------- End Event Monitoring Service Event Notification ----------<
-----------------------------------------------

[Michael Steele_2]

Might be able to glean more from the EMS logs so check under:

# /etc/opt/resmon/log/api.log (* et al *)

Also, the polling interval is usually every 15 minutes not 60 minutes. It seems 'cron' like that your events occur every hour. Any cron going on every hour? Also check this file for the polling interval:

# /etc/opt/resmon/config

Finally, verify your level diagnostics by running 'stm' and noting the STM version. For example, A.43, if you're not A.43 then load the latest diagnostics.

[ketan_5]

Seems some job running in crontab...check it

[Todd McDaniel_1]

Do you have the latest version loaded? Check what version of CSTM you have. What ever is your latest version, I would strongly suggest loading it.

I would also check your processes to see that all are running that should be.

My version on 11.i is:

# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).
-- Information --
Support Tools Manager
Version A.34.25
Product Number B4708AA

Have you tried restarting it? probably, just thought to mention it.

[Fabio Ettore]

Hello,

see doc
KBRC00008971 - Every hour EMS Event Notification "SERIOUS (4)" monitor disk_em

It gives any suggestions about EMS notifications.
Anyway problem seems to be that you have an high number of EMS monitoring requests, it is not a critical message.
Otherwise another solution is ti upgrade EMS, (of course if you have not the latest version :-))

I hope this helps you.

Best regards,
Ettore

[Ernest Small]

Thanks for all of your replies. I have updated to the latest version and the constant restarts have stopped. This was very strange, I had no cron jobs running and EMS was working fine up to this week. I added 2 va7100 to the system 2 weeks ago. Everything was fine until this week. Anyway thanks for your help, if I come up with any other info I will post it.