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03-01-2002 01:49 PM
03-01-2002 01:49 PM
General request to all
We should inform the Forum about
Where the problem was ?
AND
How the problem had been solved?
It will be helpful for all of us. Please let me know whether the idea is good or bad.
Sandip
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03-01-2002 01:53 PM
03-01-2002 01:53 PM
Re: General request to all
While the 10 pt answers can be the solution sometimes, there are some folks that give everyone 10pts and it is obvious some of the responses weren't solutions but requests for more info. Sometimes the solution can be a combination of several responses.
A summary of the solution by the author especially helps people that may look at the post in the future to know what the exact solution to the problem was.
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03-01-2002 01:54 PM
03-01-2002 01:54 PM
Re: General request to all
To help others in the future the author of each question should:
-Identify the resolution of the issue
-Award points (or N/A) to each reply based on how helpful each reply was
Darrell
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03-01-2002 02:04 PM
03-01-2002 02:04 PM
Re: General request to all
Don't be so timid with your suggestion ;-)
Frankly, it's too bad that there isn't a requirement on the author's part to summarize what ultimately was the problem and what ultimately solved it. Obviously with some questions, this is unnecessary, but with others, especially when points have been awarded during an on-going dialog, this is not only "satisfying" but greatly adds to the knowledge base when later searches are made. [ Obviously, everybody searches before asking a question, right? :-)) ].
I'd also add the reminder authors to remember to include as much information as possible in the initial problem post. Providing the machine model, OS version and the presence or absence of a particular patch in the first place can speed up problem resolution and focus.
Regards!
...JRF...
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03-01-2002 02:06 PM
03-01-2002 02:06 PM
Re: General request to all
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03-01-2002 02:17 PM
03-01-2002 02:17 PM
Re: General request to all
It's a good thing to do. I've noticed that you did it ! but normally nobody deos :((
It is okay if the author is facing a critical issue onsite and don't have time at the moment to conclude the thread. But he can always come back and do these things.
Let DAN decide to have more questions and options while somebody post a question ( like server name, OS version etc..)
Shiju
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03-01-2002 02:25 PM
03-01-2002 02:25 PM
Re: General request to all
I agree with you and the rest. A summary of how well the answers have helped (or at least point to the one that helped best) along with assigning of points with relevance to the correctness of the solution will be most helpful indeed, especially to those using the ITRC search engine to search for solutions. Not every forumer does this.
And, complement this with tagged bunnies in the ITRC search results and a solution seeker would have a much greater chance of getting a problem resolved reliably and fast. Afterall, the core is problem response.
My 2 cents.
Steven Sim Kok Leong
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03-01-2002 05:58 PM
03-01-2002 05:58 PM
Re: General request to all
Makes one wonder if their suggestion was that far off base.
A simple awarding of 10 points
does not always indicate the resolution but may have led to one.
This information is as invaluable as the answers provided as suggestions/solutions.
Just my take.
dl
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03-02-2002 01:59 AM
03-02-2002 01:59 AM
Re: General request to all
just mt 2 eurocent
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03-02-2002 06:00 AM
03-02-2002 06:00 AM
Re: General request to all
Remember:: Shared Knowledge is Power!
G`d luck
t??
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03-04-2002 07:54 AM
03-04-2002 07:54 AM
Re: General request to all
awaiting your opinions,
Josh
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03-04-2002 08:17 AM
03-04-2002 08:17 AM
Re: General request to all
Yes is a good idea to put the resolution and your experience in the problem.
Perhaps it's needed another boton in the top like reply, new message and notify me, and this new boton can be resolution.
I think that all the people that do this work can obtain points in other list/clasification of users. This clasification tell to the forum members that this person help to the forum with his experience in this problem, isn't it? Because it's important the effort from the people that help, but is important too the experience that a problem reports to the people that open an issue and then for all the forum members.
Regards,
Justo.
*PD: Sorry by my poor English...
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03-04-2002 08:27 AM
03-04-2002 08:27 AM
Re: General request to all
Active
Pending
Solved
The forum is a form of helpdesk so why not follow the same assignment codes, and before a post can be put into solved status a brief summary should be written explaining how you implemented the fix.
Maybe points could be automatically assigned to the author for taking the time to do this!
Just an idea!
Cheers
George
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03-04-2002 08:34 AM
03-04-2002 08:34 AM
Re: General request to all
This is exactly the same issue that I raised on a posting from Dan at HP for the February problems with the forums. This is a definite problem that needs to be addressed.
I am of the belief that it should be a requirement to put some form of icon in effect that says that the thread has been closed by the user and that the reply received actually solved the problem. We do have an icon for the MAGIC ANSWER. People should start to use this.
There are alot of postings also on threads that go unread because a user has already gotten a reply to their problem, this is also a problem since there could be valuable information that is posted for the user. This is not so much of a forum problem as it is a problem that the user should close out the thread, thus eliminating additional postings.
Good job bringing this to light in the forum.
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03-04-2002 08:47 AM
03-04-2002 08:47 AM
Re: General request to all
Another Idea is to put a section with the information extracted from the forum by categories, with the explanation about the more typical issues, then the people can search his resolutions there, this is because the issues usually are the same more or less.
Example:
There are a lot of issues about ftp, telnet mount a cd (pfsmount) etc...
Regards,
Justo.
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03-06-2002 04:22 AM
03-06-2002 04:22 AM
Re: General request to all
http://faqs.org/faqs/hp/hpux-faq/
I hope this helps.
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03-06-2002 04:43 AM
03-06-2002 04:43 AM
Re: General request to all
Thanks Frank!!
Regards,
Justo.
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03-06-2002 08:12 AM
03-06-2002 08:12 AM
Re: General request to all
But I like the idea provided by Justo. Yes, it will be nice if DAN can provide a button of resolution on top, and awarding a fix point for the resolution is also good idea, like you will get 2 or 5 point by default if you write the resolution.
Anyway thanks everybody for your views.
Sandip