Has performance improved in the Forums?

[wagley 2 10-18]

Hi all,

We deployed a patch last night that will help performance. I would like to ask for your help. If anyone notices any SSI errors or severe performance issues after 1/4/01, 6AM PST, please reply to this message or send feedback in.

Thank you for your patience and cooperation!

Kind regards,

The Forums Team

[Victor BERRIDGE]

Hi Shayne,
I just tried (again) to read Marraten post of today, heres the output:
Error processing SSI file '/cm/QuestionAnswerContent/0,1154,LoggedIn!0x67b1854994d9d4118fef0090279cd0f9!0!1!0!0!0,00.html'

Depending which post I read it can be very fast or dead slow...
But its improving...

all the best
Victor

[Darrel Louis]

Shayne,

For this particular user I always get the SSI error-message.
User posted a new message, still have the error-message:
Error processing SSI file '/cm/QuestionAnswerContent/0,1154,LoggedIn!0x67b1854994d9d4118fef0090279cd0f9!0!1!0!0!0,00.html'

There are some others. Bassey ??

The performance is sometimes slow.

Regards

Darrel Louis

[Dan Hetzel]

Hi Shayne,

Rick's thread always gives the following error:
Error processing SSI file '/cm/QuestionAnswerContent/0,1154,LoggedIn!0xe9ac854994d9d4118fef0090279cd0f9!0!1!0!0!0,00.html'

Link to thread is:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0xe9ac854994d9d4118fef0090279cd0f9,00.html

I've seen this morning that something changed on the forum: the SSI error message is not displayed on a blank page anymore, at least the top banner and left part are properly displayed.

Depending on threads, it could be very fast or dead slow. It's fast in the morning as I started working at 5:30 GMT ;-)

Best regards,

Dan

[Rick Garland]

Hi Shayne:

Just tried a new post this AM. Get the SSI error.
Per Dan, does have the format changes but still unable to read the message.

[James R. Ferguson]

Hello Shayne!

Things are still not right. My observations today are the same as Dan's and others -- sometimes quick and sometime extremely sluggish. I too have noticed the early appearance of the "hp home, products & services..." ahead by several seconds of anything else.

The problems with SSI errors persist. Rick Garland's posts (including one just a few minutes ago) cannot be read. Bassey Essien's posts are also unreadable.

Regards!

...JRF...

[Tom Danzig]

From my perspective, I see no improvement nor any degradation of forum speed.

[Rob Mallard]

I noticed the same change in the SSI error message as Dan. One new error for me was getting an SSI message while submitting a reply. The reply was successfully added but I could not view the message, even after several attempts. After a half houtr or so I could view the message everytime.

As regards to speed; some responses are faster, but generally things seem the same.

[Maureen Gunkel]

Hi Shayne,
Ironically, the first time I clicked on this message, I got the ssi error. I noticed a different look, however. Before your patch, my screen would clear and I would get just the ssi error on white. This morning, my screen displayed the usual headings (hp home, products & services, ...) and then the ssi error.
By the way, I use IE5.50
HTH
Mo

[Patrick Wallek]

Rick Garlands posts still do not work as noted above. Other than that, I haven't noticed any change in the speed of the forums.

[wagley 2 10-18]

One more question - How are you accessing the forums - via lan or dial up modem?

Thanks!

[James R. Ferguson]

Hi Shayne:

I access via LAN (T1 at the office) and via a cable modem at home -- two different ISPs. It doesn't matter, I have the same problem.

Regards, Jim.

...JRF...

[Victor BERRIDGE]

Hi Shaine,
I access via lan ...

Kind regards
Victor

[Maureen Gunkel]

Hi Shayne,
via LAN
Mo

[Rob Mallard]

I access the forums with either a cable modem or via T1 depending on location. Most my SSI errors do not reappear when I hit the refresh button. The problem I had this AM was persistant, it only worked when I came back to the post 20-3- minutes later.

[Patrick Wallek]

I access the forums via a dual-T1 connection at the office and DSL at home.

[Rick Garland]

via T1 at work and via modem at home.

[Dave Wherry]

Shayne,
Hitting it via lan at the office and DSL at home.
Yesterday and today I have not had any SSI errors. For a while there about every other screen I went to gave me the error. For me it looks good now.
I can't comment on performance because I have a very slow PC at the office and ISP problems at home.

[Dave Wherry]

OK,
Just minnutes after my last post that I was having no problems I got this:
Error processing SSI file '/cm/QuestionAnswerContent/0,1154,LoggedIn!0x67b1854994d9d4118fef0090279cd0f9!0!1!0!0!0,00.html'

I was trying to look at a post - UX 11.11 from Maarten van Maanan (sorry if spelled the name wrong).

[Tim Malnati]

There seems to be several pieces of this performance issue puzzle that need to be addressed.

For a while now I have noticed that screen painting has been delayed waiting for graphic elements which come from 'welcome.hp.com'. Part of this problem is that there is a lot of contention with the entire population accessing most HP websites. The other part is that most of these graphic elements have not been optimized. For instance, "hp home" consists of two graphics that could be easily combined into one. This appears to be a situation that is out of the ITRC's control though (corporate mandate I suspect).

Javascript is a pig and the HP web pages are loaded with it. Typically there is a three second delay just to crunch the screen together. I'm using a 600mhz pc which a relatively quick workstation. It must be brutal on slower boxes.

There are delays associated with the HP dns arrangement too. The ttl (time to live) periods are very short requiring continual lookups. When you consider how many dns servers are traversed, the additional delay adds up quickly. In effect, dns caching is next to useless when accessing the ITRC. This also has a negative impact on browser caching too where more often than not a user is going to access a different server which usually forces redownload of all the boiler plate graphics as well.

To sum it all up, the new look and feel of the HP websites (not just the ITRC or Forums) is somewhat painful. There are a variety of things that need to be addressed form a performance perspective in the ITRC sites, but even if the ITRC had instant response, the overhead from the rest of it would still be an issue. I'm accessing via dialup and I normally have an application displaying network thoughput up in another window. It is not often that access to the ITRC ever is a bandwidth problem where it is so slow. The only time I can peak bandwidth is by having multiple ITRC screens updating at the same time. These days I usually have four windows up when I'm in the ITRC. I switch between the windows while the others are updating. Maybe not the best method but sure beats falling to sleep waiting for a screen to paint.

[Alexander M. Ermes]

Hi Shayne.
The SSI error is still coming up and the speed
has not really improved.

Regarding to Rick's new message it also shows the SSI error and it is not readable.

Sorry for the bad news.
Rgds
Alexander M. Ermes

[Dan Hetzel]

Hi Shayne,

I'm accessing via LAN from the office, via DSL from home.
I usually get better speeds from home, not too surprising as there are quite a lot of fellows surfing on the web here.
That's one of the reasons why I like to be in the office 2 hours before everybody here.

All the best

Dan

[Berlene Herren]

Glad you posted this, Shayne. Yesterday, accessing via cable modem, was horrible, three out of four produced SSI errors. Today, I haven't seen a one and the performance seems improved.

Berlene

[Alex Glennie]

shayne

i think there's another problem emerging but not so important.

The opening forums page points tally for the top 20 or so participants in the forums is not updating or at least does not tie up with actual points earned when viewed via there profiles.

Check out either myself or Chris Anuro to see the discrepencies etc

[James R. Ferguson]

Hi Shayne:

I saw, yesterday, the same thing as Alex reported regarding the HOME page statistics. In fact, I submitted an FTR via the "contact hp" mechanism mid-afternoon on 1/4. Of late, I'm not sure this mechanism is working. Are these posts getting to the developers?

Regards, Jim.

...JRF...