help: how to determine reason for crash...

[Edwin R. Rivera_1]

hello all,

i have an A450 running HP v11.0 64bit that here that i set up about 2 weeks ago. last night at app 4:30AM, it shut itself off.

how can i analyze/determine what the reason for the crash was?

thanks

-edwin

[Volker Borowski · Accepted solution]

Hello,

you could check
/var/adm/syslog/syslog.log
and
/var/adm/syslog/OLDsyslog.log

Do not reboot before you copied OLDsyslog.log to syslog.crash.log, otherwise the file will be overwritten after the next boot.

Hope this helps
Volker

[Santosh Nair_1]

See the following thread:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0xd38eabe92dabd5118ff10090279cd0f9,00.html

-Santosh

[Edwin R. Rivera_1]

thanks for all the help guys..

looks like the main a/c shut itself down last night and the spot coolers couldn't keep the room cool enough so envd shut the box down.

thanks for all your replies!

-edwin

[someone_4]

Hey Edwin ..
Is your box new?
Did you get a whole rack if so how many?
The reason I ask is because we have a rack of 10 A-500 and I get daily emails telling me An insufficient number of fans are installed in the cabinet to cool the
unit.

I have attached the whole email. HP insists that this is a fake error and a firmware upgrade is the fix.

Thanks
Richard

[Bill McNAMARA_1]

get q4 and/or hp gdb wildebeast debugger.
see http://www.hp.com/go/languages for download details.

I thought I had replied a really long message to this, but it seems to have vanished.

You need also look in /var/adm/crash for recent system dumps and use q4 to analyse them..

You may have a tombstone in /var/tombstones, if not look for the pdc_info utililty patch for your system or use the pdc, BCH>ser pim hpmc
for more detail, utilities can then debug these. You'll find that by asking around.

Secondly the shutdownlog will typically tell you if there was a panic or a scheduled reboot/shutdown..

You should read root email to ensure that no diagnostic mail has been received by ems. That might tell you something on the crash cause.

Later,
Bill