Help! No fun with printer queues

[Vince Laurent]

We have some printer queues that say they are disabled but when I:

(sapprd):/etc/lp/interface:root# enable 128_2n_nsg_st
enable: printer "128_2n_nsg_st" was already enabled

So I try:
(sapprd):/etc/lp/interface:root# disable 128_2n_nsg_st
printer "128_2n_nsg_st" now disabled
(sapprd):/etc/lp/interface:root# enable 128_2n_nsg_st
printer "128_2n_nsg_st" now enabled

Then I tried:
(sapprd):/etc/lp/interface:root# lpstat -o128_2n_nsg_st

and get in reply:

sapprd: waiting for queue to be enabled on 165.104.159.133

This particular printer is andEPS printer server. The printer and the print server box have been power cycled.

Since this is on a production system, stopping and restarting the lpshed is heaviyl frowned upon.

Any idea?
Thanks!
Vince Laurent
SAP BASIS Team, SSM Health Business

[Tracey]

Occasionally I have had a similiar problem and then gone into SAM only to find out that even though the printer is enabled, it has been set to not accept requests even though it is enabled.

[S.K. Chan]

It sounds like 128_2n_nsg_st is a remote printer on sapprd spooling to 165.104.159.133 which is where the printer is locally setup. It's complaining that the printer is disable in 165.104.159.133. Check the status of the printer there and if it's disable, enable it.

[Sandip Ghosh]

Do a lpstat -t for that printer and see what it is teling.

Sandip

[Olav Baadsvik · Accepted solution]

Hi,


The message:

sapprd: waiting for queue to be enabled on 165.104.159.133

indicates that it is the remote machine
(or box) that has the problem.

Regards
Olav

[Helen French]

Hi,

Check whether 'rlpdaemon' is running on the remote system. Run 'rlpstat' and find out whether any problems.

Also check this document too:

http://us-support2.external.hp.com/cki/bin/doc.pl/sid=6e6262ff021b31b8bb/screen=ckiDisplayDocument?docId=200000058668950

HTH,
Shiju

[Vince Laurent]

Turns out the service name on the EPS box changed. Someone, at one time, had updated the firmware but never reset the box. When we had htem recycle power this a.m. the new service name kicked in. Once we went it and re-added the old service name everything worked great.

Thanks for all your help! I am sure I will have MANY more printer questions in the future.

Vince