Help with hp-ux 10.20 server hangs / slow with all commands

[aline oliveira]

Good afternoon

In a customer, we have a server with HP-ux 10.20 in k2000, and for any type of command run he crashed. In some cases until he begins to run and shows some exits, but after a while. Do not know why this problem.

The server will return to normal only when opened another screen of putty.

Who would have some idea of what it would be?

I would thank.

Att

Aline

[Dennis Handly]

>any type of command run he crashed.

Do you have the exact output?

[Michael Steele_2 · Accepted solution]

Hi Aline:

What is the output of the following:

model
uname -a
tail /etc/shutdownlog

[Safarali]

Hi Aline better to send the crashdump to HP they will analyise and will give the reports

check all patches are updated
and as mentioned send the shutdown log

Regards
Safar

[Dennis Handly]

>Safar: better to send the crashdump to HP they will analyze and will give the reports

Since 10.20 has been out of support for years, HP may not even offer this if you paid for it.

[aline oliveira]

Hello to all ...

For all procedures cited by you I need some type commands. and any command that is entered, for simpler than it is the server crash. I can not complete any task, because the terminal lock and only returns to normal when opened a new terminal.

The machine is a hp-ux 10.20 and is a server K2000.

If you can help me as fast as possible I would.

Att

Aline

[Michael Steele_2]

Hi:

There is no k2000 so these instruction are for a k class server, i.e., k420, k580.

Go to the machine.
Open the panel.
Note the inside documentation that lists the serial number, model, etc.
Note the LCD screen to the left and right down what you see. For exmaple, FLT AC0X.

Note the lock that accepts a key near the LCD screen. Does it have a key in it? What is the key turned to?

Is there a console on the box itself? Try typing in


return
return
he (* help *)

Review the command set. Note the RS and SL commands. RS will reboot the box immediately. SL will display the error logs. To get the error logs type in SL and answer E for error and N for no filters.

Copy down this information especially the Alerts and time stamps.