HP JetAdmin - Difficulty configuring Printer

[John Froese_1]

I tried adding a network printer in HP Jetdirect (Rev. D.06.21) across a firewall, and came up with the following error which I cannot get past. If anyone can shed some light on this I would appreciate it very much. The error indicates no response but it can be pinged directly from the unix.

I went on past the error (choice #2)but I cannot print to the printer.

Thanks - John
==========================
Error follows:

Enter the network printer name or IP address (q - quit): 159.18.19.204

!! No response from 159.18.19.204 !!
... (trying to ping 159.18.19.204)


The HP JetAdmin utility can ping the device. The problem may be:
* incorrect GET community name!
* it is not a network printer!
* other.

Do you want to continue (y/n/q, default - n)? y

There are three choices:
1. Supply the correct community name (if this is the problem).
2. Ignore it and continue the process.
3. Supply another IP name (default) .

[RAC_1 · Accepted solution]

If the printer is beyond firewall, the JetAdmin/JetDirect will require certains ports to be opened. If I remember correctly ports 9100 and 9101 are required to be open.

Check following document.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj02769

[John Froese_1]

Thanks - that was helpful in determining I could print to the printer via telnet, so I do have connectivity, however my original problem still remains - that I get this error when configuring the printer and I cannot print to the new printer from an application.
- Any more ideas?
Note:Port 9100 is opened in the firewall but port 9101 is not.
- Can you help me with "...GET Community Name..." ??
-Or is there something jetdirect is still looking for?

Thanks again

[John Froese_1]

For more detail on my question, I ran diagnostics in Jetadmin and results follow below


ACTION: check if it's an HP network printer, and if the local
host has access to it....

RESULT:
*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)
No response!
Either incorrect GET community name, not an HP network
printer, or encountering other problems.

[Joseph Loo]

hi,

besides lifting 9100, you will need to lift ICMP Ping at the firewall. for snmp ports, 161 and 162, these ports may not be needed.

hope it help.

regards.

[Rajeev Shukla]

Hi John,

I have experienced this problem with many printers when configuring by jetadmin, and the best thing is to choose option 2 when that error occurs ("Ignore it and continue the process"). Even by doing so i have seen the printer is configured properly and works fine.

Cheers
Rajeev

[Bill Hassell]

Port 9100 is the primary communication port using JetDirect software. NOTE: JetAdmin has been obsolete and unsupported since 1999 (it is not Y2K compliant). The current software is hppi (HP Printer Installer) and can be downloaded from HP at:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj07374

Ports 9101 and 9102 are used with the JetDirect External box that has 3 printer ports on it. If your remote printer is not using one of these boxes, just 9100 is fine. Recent JetDirect cards support the lpr protocol and you can configure printers using port 515 and even 39. Don't use the remote printer setup (from SAM or lpadmin) as it limits the options allowed for the lp command and that printer.

The GET community name refers to SNMP protocol, another way that JetAdmin (and hppi) try to talk to the printer. Your network team will definitely not open any SNMP ports and they are only used during installs.

You can see if the printer can be reached by using hpnpf directly:

/opt/hpnp/bin/hpnpf -x 12.34.56.78 -N /etc/services

This program is the one that actually does the printing so once it works, you can install the printer. As mentioned, ignore the error and continue.

[Nicholas Inabnit]

I know I'm 4 years late in replying to this, but I didn't see anyone post the solution that worked for me. It was simply that SNMP was disabled on the printer.

If you want to telnet directly to the printer's IP address, you can find the "SNMP Config" setting under:
Menu -> SNMP Menu -> SNMP - Main Settings

If you just want to plug the printer's IP address into your browser, you can find the SNMP settings under the "Networking" tab, then under "Network Settings", then under the "SNMP" tab.

Hope that helps!