HP LaserJet 4000/4050

[Andrew Magill]

I have a lserjet 4000 & a laserjet 4050. When you send a print job to either printer, it prompts you to install the selected paper type in tray 1. I have both the printers set to pickup paper from tray2 if there is no paper in tray1.

[Bill Hassell]

Most likely your print job contains a paper tray selection code. However, if this is true when printing plain ASCII files, you'l need to look at the printer script used for printing. So a bit more information is needed:

1. are you using the lp command or is this coming from a prepackaged program or is the data coming from another system?

2. How is the printer connected? By parallel cable direct to the HP 9000, or by a network connection using HP's JetDirect card and software, or to a remote print server?

All of these possibilities will determine where to locate the tray selection problem.

[Andrew Magill]

1. are you using the lp command or is this coming from a prepackaged program or is the data coming from another system?

It happens whenever we try to print from Windows based programs such as word or excel & it happens when we try printing from the accounting package they use here - solution6 XLON.


2. How is the printer connected? By parallel cable direct to the HP 9000, or by a network connection using HP's JetDirect card and software, or to a remote print server?


Both of the printers are connected via the in-built jetDirect ports.


I hope this is enough info.