HP-UX 11.0 Server Hangs

[Rajesh R_2]

Hai,

I have a problem with one of my HP-UX servers. One week back my server hanged and when I rebooted the machine it gave me an error saying Alert Level 15: Fatal Hardware problem in GSP. It said the source was the disk. I then just removed all the internal disks and then placed it back and rebooted the server. It came up fine without any problems or errors. I checked all the syslogs, rc.log, shutdownlog etc, but could not find any errors.

Then the machine was working fine for one week. Now after one week it again hanged and when I rebooted it came up fine without any errors. I am not understanding what could be the problem. The logs doesn't show any error.

Did anyone ever come accross such problem. If so, kindly let me know, and any suggestions or solutions regarding this will be highly appreciated.

Thanks & Regards
Rajesh

[Victor Fridyev]

Hi,

I had such a problem more than one time . One of the solution was to upgrade GSP firmware (yes!!!). The second solution was to replace the disk.
Talk to your HP support re both options.

HTH

[saju_2]

Hi

Can u tell the model of the machine?
Have u got the Alert Level error on VFP?
How u came to know that the error was because of disk? what error u got?

I think this kind of error comes when the POST failes during boot up due to problems in memory or CPU..

R u sure that the CPU and memory are ok?

regards
CS

[Rajesh R_2]

Hi,

Thanks for your response.

The model of my machine is 9000/800/L2000-44

When the system rebooted it gave the following error: Also this was the error in GSP

Log Entry#0
System Name: uninitialized
Date:10/22/2005 Time:13:08:03
Alert Level :15=Fatal Hardware or Configuration problem prevents operation

Source:8=I/O
Source Detail: 6=disk Source ID:0
Problem Detail:3=Functional failure

Caller Activity:1=test STATUS:0
Caller SubActivity:48=implementation Dependant
Reporting Entity type:0=System Firmware Reporting Entity ID:00

Can you please tell me, if there are any diagnosing tools to check the CPU and Memory.

While booting it did not give any error related to CPU or Memory.

Thanks & Regards
Rajesh

[Victor Fridyev]

Hi,

After startup, run :
diskinfo /dev/rdsk/XXXX
and
dd if=/dev/rdsk/XXXX of=/dev/null bs=32768k
for each disk and take a look on
dmesg -
each 5 minutes.
I'm afraid, one of the computer's disks will crash in a nearest time. Back up your computer ASAP.

HTH

[saju_2]

Hi Rajesh

As victor pointed out it seems that some disk might fail in the near future or there is atleast some problem in ur disks.

U can try the "dd" option suggested by victor and if u get an I/O error while doing "dd" u can make sure that the disk is having problem.

Pls find the attached file which contains informatin on how to interprete the Chasis LOGs
Also check the below links which describe the same problem

http://raven.utc.edu/cgi-bin/WA.EXE?A2=ind0503a&L=hp3000-l&F=&S=&P=11401
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=33839

regards
CS



regards
Saju