ingnite-ux problem after 11.11 to 11.23 update

[bill_allen]

I have just updated a server from 11.11 to 11.23. It went well, with no big problems. I have also uninstalled Ignite-UX and reinstalled it with the 11.23 Ignite-UX depot. However, when I do a make_tape_recovery, I get the following output and Ignite-UX fails. I have verified that the tape drive is present on the system. What might be the problem?

# /opt/ignite/bin/make_tape_recovery -x inc_entire=vg00
* Creating local directories for configuration files and archive.

======= 05/01/08 16:37:57 CDT Started /opt/ignite/bin/make_tape_recovery.
(Thu May 01 16:37:57 CDT 2008)
@(#)Ignite-UX Revision C.7.5.142
@(#)ignite/net_recovery (opt) Revision:
/branches/IUX_RA0803/ignite/src@72866 Last Modified: 2008-02-06
15:49:50 -0700 (Wed, 06 Feb 2008)

* Testing for necessary pax patch.
NOTE: Detected entries in the defaults file at
/var/opt/ignite/recovery/defaults.

* Checking Versions of Ignite-UX filesets
* Scanning system for IO devices...
WARNING: send_smapi_command_listener: smapi_send_and_wait failed, got: CONTINUE
WARNING: send_smapi_command_listener: smapi_send_and_wait failed, got: CONTINUE
ERROR: Unable to initiate connection to IO listener: Error 0 (errno = 0)
ERROR: Could not write disk information file

======= 05/01/08 16:38:26 CDT make_tape_recovery completed unsuccessfully

[OFC_EDM]

This might have something to do with the VxVM listener as I've seen this before.

I don't have an answer for you...yet

But wanted to post this to prompt the gurus out there :) for some feedback.

[OFC_EDM]

Which version of Ignite are you using?

Make sure you're at the latest version.

After reading a few posts like this one http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1209734923869+28353475&threadId=1152965

It looks like these types of problems were resolved by upgrading the Ignite version.

[bill_allen]

I am running the latest Ignite-UX. Uninstalled and reinstalled before last attempt just to make sure.

@(#)Ignite-UX Revision C.7.5.142
@(#)ignite/net_recovery (opt) Revision:
/branches/IUX_RA0803/ignite/src@72866 Last Modified: 2008-02-06
15:49:50 -0700 (Wed, 06 Feb 2008)

Listener Service? Do you have any more information on that? Perhaps there is a patch I need.

[bill_allen]

I have found a VSVM patch set, PHCO_37391 , that might be what I am needing. I do see where a patch it superceeds addressed an smapi issue for Ignite. I will post back what I find.

[Bob Ingersoll · Accepted solution]

PHCO_37391 did not fix this problem for me. I have a case open with HP and they state that there is a known issue with Ignite C.7.5.142 caused by certain UNCLAIMED devices. If you have either of these then this may be your problem:

IA (from ioscan):
OO 3 0/0/2/0.0.1 UsbBootMouse UNCLAIMED UNKNOWN OO Device Driver

PA:
ext_bus 3 1/12/0/0 c8xx UNCLAIMED UNKNOWN PCI SCSI (1000000f)

This is to be fixed in the next Ignite release late June/early July. I know that doesn't do us folks out here in the trenches much good. You may want to open a case and encourage HP to make the fix available early.

[OFC_EDM]

Would it be worth your time to try using an older version? As long as it's a supported version on 11.23.

[OFC_EDM]

Looking at Bobs reply I'm wondering if you have any UNCLAIMED devices on your system? Would it simply be an issue of fixing them so that they're claimed?

And then installing that newer patch?

[Bob Ingersoll]

The UNCLAIMED scsi device might be able to be fixed but you wont be able to fix the UsbBootMouse.

[bill_allen]

Ok. We are definately getting on the right track here with what both of you are saying. Here is my unclaimed device:
ext_bus 5 0/5/0/0 c720 UNCLAIMED UNKNOWN PCI SCSI (1000000f)

Now, how do I get it claimed? Run insf -e ?

[bill_allen]

Definately seem my problem is the c720 and that 11.23 does not like it. I found the following comment in another posting here on ITRC.

"HP has confirmed that the C720 driver has been removed from 11.23. It is there in 11.22 and earlier."

That being the case how did I either add a driver back in, make it claim on a different driver, or deactivate the device so HP-UX quits seeing it? These would seem to be my options, agreed?

[bill_allen]

You know, I know the simple way to fix this. That C720 is simply not supported in 11.23. It is is slot 7 of my L2000 chasis so I will just bring the system down and remove it and be done. Unless there are other suggestions, that is my course of action. Thanks to everyone that responded! :-)

[bill_allen]

Problem was that upgrade from 11.11 to 11.23 resulted in presense of an unsupported C730 SCSI card. This card was listed as UNCLAIMED in ioscan. When Ingite-UX would scan for hardware it was failing on this unclaimed device due to lack of hardware driver support in 11.23. Solution was to remove the card from the system as it is no longer supported hardware under 11.23.