Is this a hardware or a software compatibility issue?

[Gene_33]

Hi all,

Here is the scenario: one HP 9000 R class server, trying to install a few backup softwares on it. For the sake of simplicity, let's say IBM's TSM and HP's DataProtector. Now, both require an OS of at least 11i, which the server is running. As for the hardware part, both require HP 9000 series machines, either 700 or 800. I believe the R class falls under the 800 category. Assuming all prerequisites are met, the installaions of both backup softwares should be flawless. However, I've been receiving an error that's along the following:
Unable to access remote file "the file's name" in "the name of the installation file". Installation suspended due to internal system error.

I've checked both installation files when the errors come up, and the inaccessible files are there, and I've following all the steps mentioned in the backup software's readme file. My question is, am I simply using the wrong machine, or am I missing a few patches?

Thank you in advance.
Gene

[Chris Vail]

Check /var/adm/syslog/syslog.log to confirm, or run cstm/xstm for more direct interaction with the hardware. But this doesn't sound like a hardware problem at all. I'd first look into networking issues. A lot of the backup software uses a dedicated port that may be blocked by your firewall. Other utilities, such as ssh, sendmail or telnet can get through because these are unblocked. The error you mention is fairly typical of blocked TCP/IP ports.

Were I you, I'd first look at the configuration files for the backup software. If these look good, I would then spend the rest of my time looking at networking issues.


Chris

[D Block 2]

let's assume the R-classs and DataProtector are compatible, there should be a log file ?

Is there an issue w/ DataProtector and it's configuration supporting the R-class 800 server ?

[Cheryl Griffin]

What are the installation file names?
What is the syntax of the command you used to install them?
What is the version of the software?
What model Rclass?

[Gene_33]

Thank you all for the replies.

I know it's not a port problem, because the default port 5555 is not used by anything at the moment.
-------------------------------------------------
Version of the software is 5.1
Machine model is R380 (11.11, 9000/800)
Files tried to run/install were DP_A0510_UX11x.sd_depot (server)
&
omnisetup.sh (client)
-------------------------------------------------
The following command was used to run DP_A0510_UX11x.sd_depot (straight from the installation.pdf file)
1.At the command line, type /usr/sbin/swinstall to run the
installation program.
2. In the Specify Source window, select NetworkPath/CDROM, and then in the Source Depot Path text box, enter /DP-DEPOT/DP_A0510_UX11x.sd_depot. Then open the SD Install - Software selection window.
3. In the SD Install - Software Selection window, double-click DATA-PROTECTOR to list the software for the installation. Right-click OB2-IS, and then click Mark for Install. (*A prompt comes up stating due to dependency, other files are marked as well.)
4. From the Actions menu, click Install (analysis). Click OK to proceed.

Now, here is the log file with the error messages:

======= 02/01/05 12:25:54 EST BEGIN install AGENT SESSION (pid=5052)

* Agent session started for user "root@Ridley". (pid=5052)

* Beginning Analysis Phase.
* Source:
Ridley:/var/tmp/Gene/DP_DEPOT/DP_A0510_UX11x.sd_depot
* Target: Ridley:/
* Target logfile: Ridley:/var/adm/sw/swagent.log
* Reading source for product information.
* Reading source for file information.
* Executing preDSA command.
NOTE: The used disk space on filesystem "/opt" is estimated to
increase by 429592 Kbytes.
This will leave 1045352 Kbytes of available user disk space
after the installation.
NOTE: The used disk space on filesystem "/var" is estimated to
increase by 1128 Kbytes.
This will leave 918256 Kbytes of available user disk space
after the installation.

* Summary of Analysis Phase:
* 22 of 22 filesets had no Errors or Warnings.
* The Analysis Phase succeeded.


* Beginning the Install Execution Phase.
* Filesets: 22
* Files: 822
* Kbytes: 427411
* Installing bundle "B6960MA,r=A.05.10" .
* Installing fileset "DATA-PROTECTOR.OMNI-CORE,r=A.05.10"
because one or more other selected filesets depend on it (1 of
22).
ERROR: Could not access remote file "/opt/omni/.CII_CORE" in software
item
"DATA-PROTECTOR.OMNI-CORE,r=A.05.10,a=HP-UX_B.11.00_32/64,v=HP,fr=A.05.10,fa=HP-UX_B.11.00_32/64:/opt/omni"
due to an internal error on the remote system.
ERROR: Failed installing fileset
"DATA-PROTECTOR.OMNI-CORE,r=A.05.10". Check the above output
for details.
* Retry number 1 of 1 for loading files for fileset
"DATA-PROTECTOR.OMNI-CORE,r=A.05.10".
* Installing fileset "DATA-PROTECTOR.OMNI-CORE,r=A.05.10"
because one or more other selected filesets depend on it (1 of
22).
ERROR: Could not access remote file "/opt/omni/.CII_CORE" in software
item
"DATA-PROTECTOR.OMNI-CORE,r=A.05.10,a=HP-UX_B.11.00_32/64,v=HP,fr=A.05.10,fa=HP-UX_B.11.00_32/64:/opt/omni"
due to an internal error on the remote system.
ERROR: Failed installing fileset
"DATA-PROTECTOR.OMNI-CORE,r=A.05.10". Check the above output
for details.
NOTE: The Install Phase has suspended. Check the above output for
reasons.


* Aborting the Install Phase.

======= 02/01/05 12:34:23 EST END install AGENT SESSION (Aborted)
(pid=5052)


======= 02/01/05 12:34:25 EST BEGIN install AGENT SESSION (pid=5116)

* Agent session started for user "root@Ridley". (pid=5116)

======= 02/01/05 12:34:29 EST END install AGENT SESSION (Canceled)
(pid=5116)

_---------------------------------------------------

The error comes up no matter where the installation is ran (local or remote).

[Gene_33]

And here is the result from running the client installation script:

# omnisetup.sh
sh: omnisetup.sh: not found.
# sh omnisetup.sh
No Data Protector/OmniBack software detected.
Will perform clean installation

Using /var/tmp/Gene/DP_DEPOT/DP_A0510_UX11x.sd_depot

Install (cc) User Interface (yes/NO/Quit)?
y
Install (da) Disk Agent (YES/no/Quit)?
y
Install (das) DAS Media Agent (yes/NO/Quit)?
n
Install (acs) ACS Media Agent (yes/NO/Quit)?
n
Install (ndmp) NDMP Media Agent (yes/NO/Quit)?
n
Install (ma) Media Agent (YES/no/Quit)?
n
Install (momgui) MoM User Interface (yes/NO/Quit)?
n
Install (evaa) HP StorageWorks EVA (yes/NO/Quit)?
n
Install (jpn_ls) Japanese Language Support (yes/NO/Quit)?
n
Install (fra_ls) French Language Support (yes/NO/Quit)?
n
Install (sap) SAP R/3 Integration (yes/NO/Quit)?
n
Install (emc) EMC Symmetrix Agent (yes/NO/Quit)?
n
Install (oracle8) Oracle8 Integration (yes/NO/Quit)?
n
Install (sybase) Sybase Integration (yes/NO/Quit)?
n
Install (ssea) HP StorageWorks Disk Array XP Agent (yes/NO/Quit)?
n
Install (snapa) HP StorageWorks Disk Array VA Agent (yes/NO/Quit)?
n
Install (informix) Informix Integration (yes/NO/Quit)?
n
Install (ov) HP OpenView NNM Backup Integration (yes/NO/Quit)?
n
Install (omnist) OmniStorage Integration (yes/NO/Quit)?
n
Install (lotus) Lotus Integration (yes/NO/Quit)?
n
Install (db2) IBM DB2 Integration (yes/NO/Quit)?
n


Packets going to be (re)installed: omnicf cc da

Unpacking selected packets from CD, please wait (5-10 minutes)...
Unpacking complete!

Installing Core (omnicf)...

Installing User Interface (cc)...

Installing Disk Agent (da)...

Client was not imported into the cell.
Please perform the Import manually

Installation/Upgrade session finished with errors.