Itanium 11.23 stm/ems and perflbd related issues..

[deCG]

I have 3 Itanium 11.23 which were recently setup. I need to collect data for perfview from these servers. All other servers worked with any modification but these servers are not performing correctly.

symtoms:
cstm(mstm) doesn't work on all 3 servers.

cstm>sel dev 60
cstm>infolog
^-- (InfoLog) is currently disabled. --

server A can be connected from perfview system.

server B and C cannot be connected from perfview system.

Any of you have any idea where I should look for troubleshooting?

[Ivan Krastev · Accepted solution]

First run 'map' in stm interface. See some examples - http://docs.hp.com/en/diag/stm/stt_run.htm


regards,
ivan

[Andrew Merritt_2]

What type of device is device 60 in the map on each of these machines?

Even if it is a device for which there is an Info tool, running 'infolog' will give you that error if the info tool has never been run. For example, on this system the memory info tool has never been run:

cstm>map
hppine44.gbr.hp.com

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 10 Bus Adapter (582) Information Successful
2 10/0 PCI Bus Adapter (782) Information Successful
3 10/0/12/0 Core PCI 100BT Interface Information Incomplete
...
19 32 CPU (5d0) Information Successful
20 49 MEMORY (9d)

cstm>sel dev 20
cstm>infolog
^-- (InfoLog) is currently disabled. --

cstm>info
cstm>infolog
-- Converting a (1088) byte raw log file to text. --
Preparing the Information Tool Log for MEMORY on path 49 File ...

.... hppine44.gbr.hp.com : 16.25.249.25 ....

-- Information Tool Log for MEMORY on path 49 --

Log creation time: Fri Feb 9 15:49:38 2007

Hardware path: 49


Basic Memory Description

Module Type: MEMORY
Total Configured Memory : 256 MB
Page Size: 4096 Bytes

Memory interleaving is supported on this machine and is ON.

Memory Board Inventory

DIMM Slot Size (MB)
--------- ---------
00 256
--------- ---------
System Total (MB): 256

Memory Error Log Summary

The memory error log is empty.

Page Deallocation Table (PDT)

PDT Entries Used: 0
PDT Entries Free: 50
PDT Total Size: 50
(END)


So, either there is no info tool for the device type, or you've not yet run it.

Andrew

[deCG]

Andrew,


57 1/120 CPU (1011)
58 1/121 CPU (1011)
59 1/122 CPU (1011)
60 1/123 CPU (1011)
61 1/250 Core I/O Adapter (fffffff
62 1/250/0 ACPI Device (41435049)
63 1/250/1 IPMI Controller (49504930
cstm>sel dev 60
cstm>infolog
^-- (InfoLog) is currently disabled. --

cstm>info
^-- (Information) is currently disabled. --

cstm>infolog
^-- (InfoLog) is currently disabled. --

This is out I got by following your instruction. And it still didn't work...

deCG

[Andrew Merritt_2]

Hi,
Sorry, I missed your response, I forgot to tick the 'notify' box so didn't see you had replied.

To see which tools are available for a device, after selecting it, issue the 'cds' command.

I think you'll see that there are no STM tools for this device type:

30 120 CPU (1014)
31 121 CPU (1014)
32 250 Core I/O Adapter (fffffff
33 250/0 IPMI Controller (49504930 Information Successful
...
cstm>sel dev 32
cstm>cds
...

-- Current Device Status Log for Core I/O Adapter on path 250 --

The following information was archived during the last hardware scan:

Product : Core I/O Adapter
Qualifier : ffffffff
Hardware Path : 250
Device Type : Adapter
Device Qualifier : Bus

Most Recent Tool Run : None
Tool Exit Status :
Current Status :

Recommended Action : None

Installed tools:
Diagnostic : None
Verifier : None
Exerciser : None
Information : None
Expert Tool : None
Firmware Update : None
cstm>

So, the answer is that there are no tools for this device type. Not every device type has tools associated with it; it may not make sense, since for example not all device types can return useful information.

Andrew