Jetadmin can't recognize a Network Printer

[Jie Li]

When I try to use jetadmin view HP JetDirect interface's current configuration, it told me the "Failed this operation!
Either incorrect GET community name, not an HP network
printer, or encountering other problems."

When I run diagnostics, "*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)
No response!
Either incorrect GET community name, not an HP network
printer, or encountering other problems."

But, we do print jobs to this network printer everyday!? Most of the time(if the print job is not very large), it is ok

[Craig Rants]

What type of printer is it? How is the printer connected, directly to the network or through a jet direct card? This information would be helpful to those whose counsel you seek.

GL,
C

[Jie Li]

It's a LJ8150DN, connected directly to the network.

[Sean OB_1 · Accepted solution]

Use the web interface to check the jetdirect configuration.

Perhaps someone changed the community name on it.

You should be able to go to http://ip.address.of.printer

Or telnet to the IP and configure it that way.

[Jie Li]

Thanks. It says " SNMP_______________________________________
SNMP Config : Disabled
Get Cmnty Name : Not Specified
Set Cmnty Name : Not Specified "

What should do?

[Rodney Hills]

Since it says "snmp disabled", try enabling it.

You may want to replace "jetadmin" (which is obsolete) with the new tool "hppi". It is found under /opt/hpnpl/bin. It provides the same functionallity as jetadmin, plus some other additional features.

-- Rod Hills

[Jie Li]

Thanks. It works after I enabled SNMP. I didn't find hppi. I think we haven't installed it yet.