Jobs are stuck in printer queue

[Angie Meeks]

We have a couple of jobs that are stuck in the printer queue. The queue is printing other requests, so it's not that the queue is down. The reports are PCL so I am unable to look at them. Is there anything that I can do?

Our users have been complaining about Pack Slips that are not printing.
Thanks
Angie

[Sanjay_6]

Is this env unix or windows ?.

Thanks

[Angie Meeks]

It is HP UX 11.0

[Geoff Wild]

I find, that for whatever reason, a job is corrupted - but can't tell....

You can try moving those jobs to another queue, (but have that printer disabled so they don't print)...

disable/enable the printer that was stuck, then send a test job - make sure it prints...if Okay, one by one, move the jobs back....

If a job is stuck again - then delete it and have user resend...

Rgds...Geoff

[Huib Freeke]

Did you check your print commando's ?

try this for testing if files are corrupt
cat var/spool/lp/request/$printer/$file|hpnpf -x ***.***.*** -p port_number (9100)

This wil send the file raw to the printer
also as lp -oraw -d$printer $file

[Eric Antunes]

Hi Angie,

Stop the printer spooler and restart it again.

Regards,

Eric Antunes

[Sยภเl Kย๓คг]

#lpshut
#lpsched
will do
regards
SK

[Rick Garland]

Is it only the Pack Slips that are not printing? Only reports that are PCL format?

Could it be something in these reports that is causing the printer to stop, pause, go busy, etc? (What type of escape codes may be in these reports?)

Try printing these reports to another printer with a different model script.

[Charlie Rubeor]

From your previous posts, it seems you are using Zebra printers. Are these the printers that are giving you problems with the Pack Slips?

We also use Zebra printers and despite my best efforts, the queue will simply stop sending data to the printer. Issuing disable/enable commands will sometimes work, but most of the time, I have to use lpshut/lpsched. Please note, that restarting the scheduler like this will reprint any jobs that are currently printing. That could be a very bad thing for Packing Slips.

So, recapping, these are the steps I take whenever a print queue stops working.

#/usr/bin/disable name_of_print_queue
#/usr/bin/enable name_of_print_queue
#/usr/bin/lpstat -pname_of_print_queue

(check the printer. If it's printing, do not continue)

#/usr/bin/lpstat -o

(take note of anything that is currently printing.)

#/usr/bin/lpshut
#/usr/bin/lpsched

hth

[Charlie Rubeor]

Angie

I noticed that you have not been assigning points. Please take a little time to assign points to people who respond to your questions. On top of rewarding people who have taken time to help you, it helps people in the future to identify which answers solved the problem.