- Community Home
- >
- Servers and Operating Systems
- >
- Operating Systems
- >
- Operating System - HP-UX
- >
- Licensing Serviceguard
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Forums
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2008 02:44 AM
02-18-2008 02:44 AM
I tried to install Serviceguard from old HP Application software disk by 2004y. This disk contain the Serviceguard v11.16 but I did not know that Software License Manager generates codeword only once.
Now we have new Application software disk with Serviceguard v11.17 but I can't install SG from him because I don't have other codeword and I can't generate him.
I tried to send request for "UPDATED software (Support Agreement) from HP-UX Application Media" and has got answer:
"Ref.: Missing information to generate the requested codeword."
I have filled all field of the form except " Service Agreement ID", " System Handle", " Support Account Reference" because I have only HP Order Number and Customer ID.
Please, how to generate codeword for other disks?
Thanks for your answer!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2008 03:12 AM
02-18-2008 03:12 AM
SolutionIf you don't have a support contract of some kind in place, then you aren't entitled to the software update anyway.
HTH
Duncan
I am an HPE Employee

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2008 03:20 AM
02-18-2008 03:20 AM
Re: Licensing Serviceguard
How did you get this updated software disks ? Have you returned the Reply Card for software updates automatically sent by HP or have you requested it through ITRC Software Update Manager (http://www11.itrc.hp.com/service/sum/home.do) ?
In the first case you should find your System Sandle or your Service Agreement ID on the letter wich came with your reply card. In the second case you should find those informations on ITRC view support agreement details at http://www11.itrc.hp.com/service/sum/viewSA.do
Eric
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2008 03:34 AM
02-18-2008 03:34 AM
Re: Licensing Serviceguard
...it is because of my negligence :-(
Sorry for my broken english:)
Thanks a lot!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2008 03:40 AM
02-18-2008 03:40 AM