network printer problem

[so_2]

Hi All

I am here again with another network printer problem.
The print queue is accepting requests and printer is enabled.I am able to ping the printer using both ip address and printer name.But the printer is not printing off.
The request remains in the queue.
I tried cancelling the request, restarting the printer etc.
When i issue hpnpadmin command it returns the following error.
=================
mfgprd: /root : hpnpadmin lb038
*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)
mfgprd: /root :
=================

Could anyone advise me what this error means?

thanks in advance
s.o

[Peter Nikitka]

Hi,

if this is really a HP-printer, it could be the community name.

- try to telnet to the printer IP
- try hpnpadmin -c COMMUNAME -s
- reboot the printer

mfG Peter

[so_2]

Hi Pete

I am unable to telnet to the printer. Only ping is working.

thanks
s.o

[Peter Nikitka]

Hi,

are you shure that the hostname
lb038
is really the printer you assume?
Check the status page or via the front panel the settings of this printer!

Try sending something to the printer directly and check the status- and logfile:
hpnpf -x lb038 -l /tmp/lb038.log -s /tmp/lb038.statlog /tmp/testfile

mfG Peter

[so_2]

Hi

here is the contents of log file.
more /tmp/lb038.statlog

May 3 10:13:41%%[ status: Job: ; User: ]%%
May 3 10:13:41%%[ status: making connection to lb038; source: unknown link type ]%%
May 3 10:14:57%%[ printer: printer/network down ]%%
May 3 10:15:25%%[ status: Job is interrupted ]%%

mfgprd: /root : more /tmp/lb038.log
OpenLog: logging started (/tmp/lb038.log)
10:16:43 hpnpf[6861] Process: entered
10:16:43 hpnpf[6861] OpenSocket: entered
10:16:43 hpnpf[6861] OpenSocket: using 16K send buffer
10:16:43 hpnpf[6861] MakeConnection: 10.210.117.225, port 9100
10:17:59 hpnpf[6861] Error (connect): Connection timed out
10:17:59 hpnpf[6861] Fail to make network connection, ETIMEDOUT
10:18:59 hpnpf[6861] OpenSocket: entered
10:18:59 hpnpf[6861] OpenSocket: using 16K send buffer
10:18:59 hpnpf[6861] MakeConnection: 10.210.117.225, port 9100
10:20:15 hpnpf[6861] Error (connect): Connection timed out
10:20:15 hpnpf[6861] Fail to make network connection, ETIMEDOUT
10:21:15 hpnpf[6861] OpenSocket: entered
10:21:15 hpnpf[6861] OpenSocket: using 16K send buffer
10:21:15 hpnpf[6861] MakeConnection: 10.210.117.225, port 9100
10:21:37 hpnpf[6861] Abort: received SIGINT (CTRL-C)
10:21:37 hpnpf[6861] StopLog: logging stopped
10:25:48 hpnpf[28093]

The printer name is correct.It is located in a remote location. I have no physicalm access on the printer.

What i want to know now is whether is the problem with unix configuration or a problem with printer/printer settings etc.
please help.

Thanks
s.o

[Peter Nikitka]

Hi,

I think there is obviously a network problem or that IP-address is not one of a printer.

10:16:43 hpnpf[6861] MakeConnection: 10.210.117.225, port 9100
10:17:59 hpnpf[6861] Error (connect): Connection timed out
10:17:59 hpnpf[6861] Fail to make network connection, ETIMEDOUT

The printer does not respond to a request on port 9100. Is that really a HP printer interface? What printer? What network printer card? Printing via TCP/IP enabled?

You should NOT get a connection via
telnet lb038 9100
too.

- Try
telnet lb038 515
telnet lb038 9101
telnet lb038 9102

- Let a user at the remote side aquire a status page of that printer and send (fax) it to you.
- Let a user plug off the network cable of that printer while you run ping - does it really miss that device?

mfG Peter