Please Post Your ITRC Forums Successes for March 2003!

[Kimberly Ann]

Hi Everyone,

Please submit your highlights and successes you have had while using the ITRC Forums. Your feedback helps convey the positive influences the forums have had on your IT life. For example, have you:

1. Posted a question and received a key answer that solved your problem?
2. Have you viewed a message thread that had a solution to a problem you were trying to solve?
3. Found the Forums to be of particular help in sharing information, exchanging best practices, or saving you time?

I'd really like to hear from everyone -- your circumstances, the issues, the outcome, who was of help, time saved, etc.! If you have examples to share, please provide the URL of the thread if possible.

Thanks in advance for your input!

Best Regards,
Dan Gazzaniga
Forums Manager

[Norman_21]

Hi Dan,

Nothing realy to report, except that I've the feelings of changes to better. Perhaps, if you can do something about the reply field, it needs to be more wider so we can orgnize our replies.
By the way, you have posted this twice.

Thanks.

[Norman_21]

Oops, sorry I didn't realize the different titles. please no points.
Thanks.

[Ian Kidd_1 · Accepted solution]

One of my mirrored root disks (vg00), went bad this weekend. HP came out to replace it. Normally, I'd shut the server down, have the drive replaced, go to single-user mode, issue the proper commands to get everything back in order, then boot to multi-user mode.

The HP technician stated that since the drive was listed as NO_HW in ioscan, we were safe to hot-swap the internal drive of an N-class.

I didn't think you COULD hot-swap an internal drive of an N-class for any reason! I also remembered document ID KBRC00009115. The first line reads "Replacing a bad mirrored disk by hot-swapping in a new disk can be a risky task". It later mentions "...could corrupt the data...". No way in hell am I going to corrupt my data!

But then I searched the ITRC and found thread:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x976b50011d20d6118ff40090279cd0f9,00.html

it was an L-class, but I figured, "close enough". It worked - no downtime (although the databases were shut down, just in case), no reboot to single-user mode, no reboot back to multi-user mode.

So thank you to Byron Myers for opening the thread, and to Ron Esterman and Sanjay for the "magic hat" answers!

[Steven E. Protter]

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x9d86e3ed7640d71190080090279cd0f9,00.html

A joint effort.

I thought of the problem while my brain was cooking with a 104 degree fever and moved on to think about NFS patches and forget about the solution.

The forum came up with the pax problem and the support center helped me run a cool, massive diagnostic that proved what the problem was.

Besides network issues, the problem was actually partially caused by the forums as well.

I learned of a tar patch that let you tar files up to 8G instead of the 2G limit. Learned it right here in the forums. Installed it, no sweat.

So Einstein here says, maybe pax has a patch too. It did. The problem was the Ignite utility pax_iux couldn't un pack the files packed by the newest version of pax.

Ooops.

Lost about 4 weeks in total, but in combination the forums and my mistake helped cause it, and the forums, support center an my diagnosis helped fix it.

WE are now happily pushing ignite images through the wire and writing up a paper for itrc.

SEP

[Spike Burkhardt]

Dan,

Here's a really current one!

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x0c6d9c196a4bd71190080090279cd0f9,00.html

Congratulations on a great site.

[Chris Vail]

I helped Son Le get his secure shell up and running.....he finally followed my step-by-step instructions and it finally worked. I had to exchange several private emails with him. He's still having troubles with cron, though.

Hookemhorns called me to discuss the RP8400 power issue he was having. I finally persuaded him to order the extra PDU.

Once again, I had to remove the cm cookie from my temporary internet folders. I had maybe 8 occasions yesterday of the blank page issue. Then this morning, it wouldn't accept my password. After I removed the cookie, it let me log in again. Sheeez....aint M$ software wunnerful?


Chris

[Kimberly Ann]

Spike, you had the privilege of gaining some great advice from some notable ITRC Forums members....thanks for pointing me to your thread!

Chris, I'm sorry you have to go through this (as I mentioned to you earlier). Could this be browser related? What is your browser version that you are having trouble with....?

-Dan

[John Collier]

Dan,

This issue was just so backwards from what you usually see I just thought I would point you to it:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xa8689c196a4bd71190080090279cd0f9,00.html

You have to admit that it is usually a M$ person asking about Unix instead ;-)

The important thing is that the issue got resolved and the person seems happy, right?

[John Collier]

Dan,

If you want examples of success, then this is what it???s all about in my humble, uneducated opinion:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xc63f28c64656d71190080090279cd0f9,00.html

As far as I???m concerned, this is an example of how the forum can shine the brightest.

Even though I wasn???t involved in that one I still think that the forum gained some new friends that day, don???t you?

[John Dvorchak]

I have some production N class servers that had fiber attached tape drives. I am no longer using the drives and needed to give up the fiber connections for reuse somewhere else. These systems are monitored 24x7 by Patrol and I knew that if I just remove the device files that EMS would still be looking for these tapes and generate alerts all weekend long. I posed the question to the forum about how to get EMS to quit looking for them and within a few minutes S.K. Chan had given me a very complete and accurate answer. It was even worded as a how to guide with step by step instuctions.

Since it was a Friday afternoon, I knew that finding the correct answer, in a timely manner, was next to impossible except for the ITRC Forum. Thank you again for a quiet weekend, and thank you again S.K.

One other time recently, I was the on-call person for our group and got a call at 9:00AM on a Saturday. The problem was with another guys system, email was logging errors every 30 minutes. Once again my first thought was the ITRC forum and within minutes I had the answer, solved the permission problem and was back to yard work. It took me longer to compose the email informing the other SA of what I had done than to look up the problem and apply the fix.

[Duncan Edmonstone]

This one's run and run since November:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xb6540fe6d0f7d61190050090279cd0f9,00.html

We finaly have a fix (thanks to the OmniBack developers), but the time spent discussing and clarifying the issue on the forums was absolutley invaluable. At the beginning I thought I was the only person suffering from this problem, but through the forums I found several others with the same issue, and I think we all learnt something about how OmniBack works as a result...

Cheers

Duncan

[BFA6]

Hi Dan,

Using the search on the forums, I managed to sort out restricted ftp access.

Regards,

Hilary

[H.Merijn Brand (procura]

Looking at the time it took to reach a working module, I surely would mark http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x162f5bd3782dd711abdc0090277a778c,00.html a success.

Thanks to the author of the question for letting us know.

Enjoy, have FUN! H.Merijn

[T G Manikandan]

Dan,

Searching the Tech knowledge base looks to have some problem.

When I search for some docs I just get the Patch documents.

I just modified my userid for linking some warranty information to some of the servers.

I could feel this couple of days.

What could be the problem?
Can I unlink those warranty information?

Please revert

Thanks

[T G Manikandan]

Just to confirm I

1.created a new userid
2.Again linked my support handle with that

3.Did a search and it was good with lot of documents.

the warranty(Inactive) privileges has overlooked the active support handle privileges.

so seems to be a problem.

Please help me out!


THanks

[T G Manikandan]

The document type EN (engg. Notes) in the Tech Knowledge search requires support agreement and this is where the problem is

To my userid when I search I get

20 documents found

The new userid which was assigned the support handle has

645 documents found

for the same subject search.

I just tried re-assigning those warranty information to the new userid created.

But I am still facing the same problem.

I know that you will be back during the evening hours!

These posts of mine are for your info.

Please do not get frustated for the back-to back posts!!


Thanks Dan

[H.Merijn Brand (procura]

The forum has passed the grand total of one million points asigned!

20030319 990776 11175
20030326 1001799 11023

Enjoy, have FUN! H.Merijn

[Steven E. Protter]

I just got two points in the True64 forum.

I think its kind of humorous. I promise, I didn't mean it. I reallhy know nothing about the product other than the fact that HP is thinking of porting its filesystem to replace vxfs and that those boxes will probably be running an HP-UX port in a few years.

As usual, this month I have solved several vexing problems using itrc.

Oracle is becoming a large and larger issue on HP-UX. An itrc post can solve many oracle problems faster than a tar at metalink.oracle.com

Good

[Steven E. Protter]

forums working together with regular HP Support.

http://forums.itrc.hp.com/cm/PostAnswer/1,,0x0a49b82b2d63d71190080090279cd0f9,00.html

The comment about Whomping had to do with the call getting a little lost. The cool thing here is that HP Support is reading the thread an now acting on the ideas in the posts.

Quite cool in my far from humble opinion.

SEP