Please Report Forums Issues - March 2002

[Kimberly Ann]

Hi Everybody,

Wow, it is already March of 2002 -- time passes quickly!

As part of the continuing feedback process, please report any issues you encounter while using the ITRC Forums during this month of March.

As this is an ongoing thread, the feedback from the previous threads has been documented.

If reporting operating errors, please include URLs from your browser associated with error messages, and please include the date and time the errors occur.

You can also post your forums **successes** at:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x66e8ff77de2bd611abd50090277a778c,00.html

Thanks go to those of you for your past feedback! And thanks to Ron Kinner for the reminder to create a new thread for March! :)

Best regards,
Dan
ITRC Forums Manager

[Ron Kinner]

Seems only fitting that I should be the first complainer of the month.

Just got locked out of a reply again but this time it appeared that hp.com went off the air for a few minutes. I was able to ping att.com but hp.com failed.

It came back a few minutes later.

Ron

[H.Merijn Brand (procura]

Still cannot reply using Opera 6.02 (build 1047)

[H.Merijn Brand (procura]

Thought this to be an Opera problem, but it looks like it is HP's

Subject: Scrollbars in 1047
From: "H. Merijn Brand"
Date: Thu, 28 Feb 2002 13:52:01 +0100
Newsgroups: opera.beta
To: opera.beta
User-Agent: Xnews/L5

If I open http://pxr.perl.org/source/INSTALL from a ducument, I get no
scrollbar on the right, and no address/URL on top. When I open a new document
(^N), and type this link, I get scrollbars and URL representation

Setting or bug?

On Thu, 28 Feb 2002 16:58:24 +0100, H. Merijn Brand wrote
>http://forums.itrc.hp.com/cm/QuestionAnswer/ 1,,0xf3e1ff77de2bd611abd50090277a
>778c,00.html
>
>Hope you can access it.

Yes I can, and the stupid JavaScript is to blame: It just opens the page
without scrollbar and addressbar...

Stefan, not understandin what is so wrong with target="_blank

[Richard Darling]

Dan,
Things have been working fine for me the last month; not getting any errors. Keep it up.

RD

[Kimberly Ann]

Hi Procura,,,,I'm checking in this for you now. Please standby while I get some information regarding the browsers supported, etc.

Thanks,
Dan

[melvyn burnard]

Dan
Today there seems to be a few problems. I am cointinually getting:
Problem Report
There was a communication problem.

Message ID
TCP_ERROR

Problem Description
The system was unable to communicate with the server.

Possible Problem Cause

The Web server may be down.
The Web server may be too busy.
The Web server may be experiencing other problems, preventing it from responding to clients.
The communication path may be experiencing problems.


and have to retry 3-4 times to get the correct response.
Cheers
Melvyn

[Peter Kloetgen]

Hi Dan,

what's the problem with these sites today? It seems, like they are switched on/of every few seconds. Today i get messages like "site cannot be shown..." allmost every try to open a posting or when i try to change a forum.

:-(

Allways stay on the bright side of life!

Peter

[Alex Glennie]

For those of you experiencing problems on this site today please be aware it has been noted and actions are being taken by Dan G's European colleagues to address the issue.

Thanks Claudia for letting us know.

[Victor BERRIDGE]

Hi Dan,
Todays (and some times last week) problem is err 10061 connection refused, and when you get through it has displaying problems...
This is more to test if Im able to send a reply..

Good luck

Victor

[Holger Knoppik]

Hi Dan !
I agree with Richard. I always got what i wanted from the forum (i did a lot of searches in the last weeks). Keep up the good work ...
Regards, Holger

[Volker Borowski]

Hi,

got some errors to post a message around 11:15 CET to 11:30 CET.

Found out, that obviously the pages containing the errormessages got cached by the browser.

Tried in succession:

new message -> Error (server not available)
browser back
new message -> Error (server not available)
browser back
new message -> Error (server not available)
browser back
new message -> Error (server not available)

but then a "refresh" did work while a repeated

browser back
new message -> Error (server not available)

did not.

Volker

[Tom Geudens]

Hi Dan,
Couldn't get into the forums today at all. I tried regulary from 06u48 GMT this morning to approx. 13:00 GMT this afternoon. After that I don't know, but I just got in now.

The link I tried was
http://forums.itrc.hp.com/cm/CategoryHome/1,,17,00.html

And I got
Server Temporarily Unavailable

I could sometimes get to my own profilepage, but I noticed that the font was different and several icons were missing. I could never get to the forums proper ...

Regards,
Tom Geudens

[Ron Kinner]

What was wrong with the forum this weekend? I could get to the Linux and Microsoft forums but HP-UX was dead. I was having a hard time replying to the other two. Had to use my refresh button every time I changed pages.

I'm suffering from forum addiction withdrawal!

Ron

[Kimberly Ann]

Hi Everyone,

Thanks for the great feedback. Our support and dev teams are looking into this right now. Hopefully, an answer will be forthcoming as to what caused the performance issue over the weekend. I'm experiencing ok performance now. Please standby while I get some more info for you.

Thanks,
Dan

[Patrick Wallek]

Forums appear to be back after much trouble this morning.

Lots of "Failed to connect to the WWW server", SSI Errors and "Sorry this service is temporarily unavailable".

OK, lets try this reply again. The first time I hit submit I got a "404 Object Not Found" error.

[Kimberly Ann]

Patrick,

Thanks. FYI, for the past 4 hours users have had trouble posting the site. I just got off the phone with the support team. They and the developers will continue to monitor the site to determine if a greater root cause of the recent issues are at work. The work they've done this morning appears to have cleared up the inability to post. It is strange that it has hit us all at once, as performance has been excellent.

Thanks,
Dan

[Helen French]

Dan,

Experienced a lot issues today from morning while accessing the site and posting replies.

Shiju

[fg_1]

Dan

I was getting blocked from the site this morning and once I got in I couldn't post any replies at all.

[H.Merijn Brand (procura]

Still cannot reply or post new messages using Opera 6.02 (build 1052 - a new beta as of 2002-03-05)

Aside from that, I was unable to post this yesterday. "404 Object not found" and timeouts.

[Kenny Chau]

Hi Dan,

I had hit 404 error while loading some messages in the forum. But seems resume normal after awhile.

Regards,
Kenny.

[Victor BERRIDGE]

Hi Dan,
Today Im going through systematic err 404, plus:
Error processing SSI file '/cm/QuestionAnswerContent/1,11870,LoggedIn!0x6ae8ff77de2bd611abd50090277a778c!0!1!0!0!0,00.html'


Good luck
All the best
Victor

[George_Dodds]

Just received the following msg when refreshing the main hpux page.

Error processing SSI file '/cm/FamilyHomeContent/1,11868,LoggedOut!117,00.html'

Cheers

George

[Ron Kinner]

Tell your support team that whatever they did yesterday didn't fix it. You were off the air again this morning.

Ron

[Vincent Farrugia]

Hello,

Yesterday and today, the ITRC forums went down from 2 p.m. till around now (5 p.m.). Error 404 was appearing. ITRC was still working, but the forums weren't.

Vince