Print queues not working..Unable to print

[Thomas Stanley_1]

I tried to stop the print spooler in SAM, and got the following error:

Attempted to determine if the fileset "LP-SPOOL" from the product "PrinterMgmt" exists on your system but the swlist command failed.

ERROR: Software "PrinterMgmt.LP-SPOOL" was not found on host "hpnclass:/

The system is HPUX 11.0

[Patrice Le Guyader]

Demat Thomas,

You must verify that the existence, links, ownerships, and permissions are correct. With swverify you can verify the entire lp spooler file set. Just use:

swverify PrinterMgmt.LP-SPOOL

If you get the message "Analysis Phase had errors," check the file /var/adm/sw/swagent.log.
It will report any missing files or incorrect ownerships and permissions, which you will have to fix. It will also run swverify on any dependent products and mark them with a "+" symbol.

If you are using JetAdmin software to print to network printers, you will also need to run:

swverify HPNP

Again, fix any incorrect permissions or missing file problems until swverify reports "Analysis Phase succeeded."

To verify that all is well, use /usr/sbin/lpstat -t

/usr/sbin/lpstat -t

scheduler is running

no system default destination

Hope this helps
Kenavo
Pat

[Rick Garland]

Look in the /var/spool/lp/log file and see what messages are there. Any clues exist?

[Thomas Stanley_1]

I managed to resolve the printing issue. I was working with HP support and we stopped/started the print spooler.

The issue within SAM still exists however. There weren't any messages in the sam log or in the /var/spool/log files.

HP Support has suggested that I install a patch for the print spooler to see if it will reinstall the missing files. If not, I will need to reinstall from the OS cds

Thanks for the help

[Thomas Stanley_1]

See above