Printer error

[dictum9]

A printer gets disabled on 11.23, with the following error message. Any idea what it means?


disabled by scheduler: Printer interface script returned non-zero exit status.

[Tim Nelson · Accepted solution]

When I am in doubt about any printer that has no reason for not working I find that completely deleting the printer and re-adding it fixes the issue 99% of the time.

Otherwise. Start your basic trouble shooting.

Skip the spooler and telnet directly to the printer port. Confirm connectivity

Type some stuff while on the printer port then hit the form feed on the printer. Confirm printer function.

re-add printer as mentioned checking / rechecking the config. Test with simple print jobs, i.e. /etc/copyright file.

[Bill Hassell]

Printers in HP-UX have no real driver and none of the standard printer scripts do any testing of the printer's condition. The only thing you know about this problem is that the printer script ran and when it finished, the return code from the script was non-zero. And there are 3 very different methods to connect a printer to HP-UX: direct such as a serial or parallel cable, remote printer server where you send the data to another computer for printing and the only sane way to add a printer to HP-UX: an HP JetDirect LAN card at the printer.

The most troublesome is the remote server connection. If anything goes wrong with the communication between the computers, setup on the remote system, wrong name for the remote printer, etc, all return the meaningless non-zero status. All of this will require troubleshooting both machines to get it to work. Then there's the problem with remote printer servers that cannot process -o options.

If you have a JetDirect LAN card in the printer (or an external JetDirect LAN adapter) then the task is infinitely easier. Start with the command:

hpnpadmin -v 12.34.56.78

where 12.34.56.78 is the printer's IP address.

How is the printer connected?

[rachelgomez_123]

Troubleshooting offline printer problems in Windows

Check to make sure the printer is turned on and connected to the same Wi-Fi network as your device. ...
Unplug and restart your printer. 
Set your printer as the default printer. 
Clear the print queue. 
Reset the service that manages the printing queue.

Regards,

Rachel Gomez