Printer issue: For every print out an additional page is printed

[Manuales]

Hi, i'd lilke to know how can i solve the folling issue about printers:

the Application where the user prints is SAP.

the queue for 50 printers have been added into unix, the 50 printers have beed added into SAP configuration too.

The printer configuration was reviewed on SAP and none of the printers reported have the option “SAP cover page” marked, both printers do not print host spooler cover page (banner) by default.

but one of my users tells the following when he sends the printing through SAP:

"For every print out an additional page is printed with the information below:
User : MUNDI04
Host : unix2
Class: Job: 001zmOip.PR3"

Do i have to do something on unix to eliminate this issue?
please let us know.
Thanks.

[James R. Ferguson · Accepted solution]

Hi Manuales:

What you describe is called a "banner" page. The method to defeat its production varies depending upon the way you configure printing and printers. I suggest examining this Knowledge Base document, "How to permanently disable a banner page for either a local printer, a remote printer or a network printer?" By document ID:

emr_na-c01031070-2

Regards!

...JRF...

[Matti_Kurkela]

The cover page (also known as the banner page) can be created at various phases of the printing process:

1.) the application (in this case SAP)
2.) the spooler software on the unix server
3.) the JetDirect (or equivalent) network adapter on the printer
4.) the printer itself (note: this is different from item 3!)

Find out which printer the user is using. Does the user have the same problem when using another printer? Or do other users have the same problem if using this particular printer?

The banner page seems to be very plain. It contains only information that is conveyed by the LPD printing protocol. So it might be generated by the JetDirect adapter or by the printer itself.

Depending on the model of the JetDirect card, its settings might be accessible over the network using telnet or a Web browser. That way you could disable the JetDirect banner page, if it's been enabled.

You may have to examine the printer and check its settings. If the printer is located so far from you that this isn't feasible, you should at least try to find out the model of the printer.

If it's an HP printer, you could download the PCL and PJL documentation from the printer's support pages and use those to create a file that contains the correct control commands to permanently change the banner page configuration. Then you could simply print that file to any printer that suffers from this problem.

MK

[Bill Hassell]

This is not a Unix or SAP banner page--it is being produced by the JetDirect card in the printer. It's called a banner page in the card, but it is really a 'burst page' or separator page. Unlike Unix banner pages, it always occurs at the end of the print job. You must telnet to the printer's address and turn off the banner page option.