Printer queue down

[Eduardo_63]

I've an printer queue on HP-UX for an remote printer server.
The printer queue has much falls.


-----------------show error-------------------

printer queue for PS5949C7P2

Port Name PS-5949C7-P2
==============================
[Total Status]
Job 73
Sizes (KBytes) 1072
Timeouts 0
------------------------------
[Current Job]
Printer Status On line
Index 0
Protocol
Name
Spooling Bytes 0
Printing Bytes 0
==============================
apgsfpr: Warning: PS5949C7P2 is down



Why the printer queue falls?

Thank,

[Mahesh Kumar Malik]

Hi

Stop and restart the spooler.It is a good idea to apply latest patch bundle specific to hp-ux version in your site

You may also isolate network related problem by swapping patch cord and switch port through which remote printer is connected.

Regards
Mahesh

[Juan M Leon]

When attempt to stop/start he spool do it in the machine where the remote printer is attached. And like Mahesh Kumar Malik stated check your network.

Hope it helps

[Devesh Pant_1]

Is the remote printer a network attached printer ?
if yes then try pinging the IP address of the printer.

Bounce the print spooler

thanks
DP