Printers installation problem on 11i

[Thomas VERPILLOT_1]

Hello,

I try to install some printers on 11i without success. I installed the following products:
J2559C D.06.21 JetAdmin for Unix Utility
J4189-11001C E.10.34 JetDirect Printer Installer for Unix

I try to install the printers (or plotters) with /opt/hpnp/bin/jetadmin or /opt/hpnpl/bin/hppi with the same problem :
I can configure the printers but never install its. The lpstat always return nothing installed. The error message I have is Addprinter error: can't find /etc/lp/interface/.

What is the problem ? The same installation is working well on 11.00 (same jetdirect bundles).
All default drivers are available in the menu and they are correct.

Any ideas ?
Regards
Thomas

[Sridhar Bhaskarla]

Hi Thomas,

Execute 'jetadmin' and see if the "Diagnostics" can find anything.

-Sri

[Paul Sperry]

Does the directory etc/lp/interface exist?

[Thomas VERPILLOT_1]

Diagnostics reports no problem all is ok.I remove the two bundles and re-installed it, but same problem.

I have only /usr/spool/lp/interface linked to /etc/lp/interface, with good privileges.

...
Thomas

[Thomas VERPILLOT_1]

Sorry, my last message was not clear, I have the target path and the source path for /etc/lp/interface.

Thomas

[Rita C Workman]

When you pull up SAM/Printers... what do you see?


Rita

[Thomas VERPILLOT_1]

Sam tell me that no printers are installed, I can start or stop the lp scheduler and select Actions-Add network based printer/plotter-Add printer/plotter connected to HP jetdirect.

All my printers/plotters are HP materials...

[Rita C Workman]

Couple more questions to ask..

When you go to install the printer...can you ping the printer? If it can't be ping'd it won't install.

J2559C D6.21 will show up the same in swlist for Jetadmin for 10.2 and jetadmin for 11....Are you sure you installed HP11d621.SD???? (and not HP10d621.SD)???

Just a couple thoughts,
Rita

[Thomas VERPILLOT_1]

I can ping the printers and access them directly with a telnet. The printers are actually in use.
I installed the modules : HP11D621.SD
HP11E134.SD

Thomas

[Rita C Workman]

Well, for myself I just load the HP11d621.SD to use.
I note that on another thread folks loaded that HP11e134.SD and had some problems that required patching. Here's the thread:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x5bc87680e012d71190050090279cd0f9,00.html

So I suppose you could patch...or maybe choose to be a 'purist' like myself and just keep and use the good old HP11d621.SD. Whichever should work for you.

Regards,
Rita

[Bill Hassell]

You might want to use the addqueue command rather than SAM or jetadmin or hppi. The addqueue command is extremely simple and works very well if the printer is already on the LAN and working. The format is:

addqueue -h hostname_or_IPaddr -q print_queuename

The neat part is that you can use an IP address in case the printer doesn't have a name yet:

addqueue -h 12.34.56.78 -q lj8bay5

addqueue works in the old JetDirect product as well as the current HP Printer Installer product.

If this fails, you'll need to run swverify against the PrinterMgmt.LP-SPOOL subsystem as in:

swverify PrinterMgmt.LP-SPOOL

It will point out problems with permissions, ownership and missing files or directories. NOTE: swverify may (incorrectly) point out that /usr/local directories should be 777 permission--that is an error, they should be 755.