Printing problem

[Brendan Newport]

Hi!

I have a customer who had a vendor perform some undocumented network changes over the last weekend. These included changing the IP addresses of printers.

I have deleted and re-created the print queues in JetAdmin with the correct IP's, performed necessary routing with new netmasks, but I'm struggling to get the printers to run jobs.

xjjm reports "awaiting connection" against individual jobs.

Anyone any ideas what circumstances can explain "awaiting connection" (the customer is in another country, and I've considered, though not discounted simply not setting the new IP on the printer itself, or even a firewall blocking udp 39.)

Thanks in anticipation

Bren

[Bill Hassell]

Are the printers even reachable? Start with ping by IP address (NOT hostname). Then see if your DNS or /etc/hosts is correct using nslookup. Now try /opt/hpnp/bin/hpnpadmin to see if you can connect to the printer - use:

/opt/hpnp/bin/hpnpadmin -s IP-addr

then use hostname rather than IP-addr. If it responds, delete the printer and simply type:

/opt/hpnp/addqueue -h IP-addr -q printer_name

addqueue is a lot simpler than jetadmin.

[Brendan Newport]

Sorted now.

The Jetadmin xppm utility reported "waiting connection" but the hpnpadmin utility returned with "no paper." So after a bit of persuasion the printers got re-provisioned and work fine!

I'd never used the hpnpadmin utility before and it did the trick brilliantly.