problem with hp 9000 l-class machine

[rajesh bagwe]

Hi,

My machine got hung giving the following errors
"system alert system name uninitialised alert level 12 software failure

alert level 3 system block waiting for operator input

system crash occurred dumping
"

After rebooting it shows the following LED status,
run led- flickering
attention led - flickering
fault led - red

Can anyone get back to me asap.

regards,

rajesh

[T G Manikandan]

YOu have a alert level 12 .
you can go to the GSP

Type 'CL' and view the console logs.

There you can find the information as what is the real problem.

Revert with those messages

Thanks

[Robert-Jan Goossens]

Hi Rajesh,

Log a call with HP CRC, I try to find some info about this problem.

Robert-Jan.

[T G Manikandan]

when you receive a alert level 12 you shouls have received the reason for alert.

What was that message?
If you have not noticied then use 'CL' in GSP to view that


Revert

[Bill McNAMARA_1]

does your system boot up after panic?

The OS paniced which is either caused by a software failure (panic/bluescreen/hpmc) or a hardware failure. The crash dump will tell you exactly whiat caused it.. this will be located in /var/adm/crash/ when the OS comes back up.
Check the /etc/shutdownlog for preliminary identification.

Otherwise the
Command Menu: Main Menu> SER PIM HPMC
will help decode harware failures from the crash tombstone if you can't boot.

Later,
Bill

[Pete Randall · Accepted solution]

Rajesh,

On my L class, the following sequence will get me into the GSP logs, clear the flashing LEDs, thus (hopefully) allowing a successfule reboot:

b - to login into GSP
enter - for the GSP login
enter - for the GSP password
sl - for "show logs"
e - for error
n - for no filters

at this point you can review the error log entries, when done:

q - to quit
co - to return to console mode


Hope this helps,
Pete

[Marlene Smith]

we actually had this problem just a few weeks ago. Naturally during patching - so was hard to determine what it was -

Make a long story short - load the support plus cd and run it - our problem came out to be a bad processor.

HTH