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Question on Service Agreement

 
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Ryan_4
Advisor

‎02-25-2003 11:29 AM

‎02-25-2003 11:29 AM

Question on Service Agreement

Does anyone know what the HP acronym SLA means? I believe it has something to do with response time metrics.
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Ken Hubnik_2
Honored Contributor

‎02-25-2003 11:33 AM

‎02-25-2003 11:33 AM

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Re: Question on Service Agreement

Service Level agreement. 8-5 or 24X7 etc...
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James R. Ferguson
Acclaimed Contributor

‎02-25-2003 11:49 AM

‎02-25-2003 11:49 AM

Re: Question on Service Agreement

Hi:

SLA = Service Level Agreement. An SLA defines what a customer can expect in terms of service and the requirements that need to be fulfilled to achieve the service. SLA may include response time metrics and milestones for escalation during service interruption.

Regards!

...JRF...
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Ryan_4
Advisor

‎02-25-2003 12:00 PM

‎02-25-2003 12:00 PM

Re: Question on Service Agreement

Thanks for the quick reply!!!!
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