Reboot

[Dushyant.Tyagi]

Hi Gurus !

Today HP-UX (HP-9000 )server is Reboot Itself.

This is the Log of
/etc/shutdownlog

16:23 Sat Nov 11 2006. Reboot after panic: , isr.ior = 0'9227ffff.c0000000'e8331030

Can u plz tell me whats the Wrong with Server .

[Mustafa Gulercan]

hi pls read following;

UXDNKBRC00001764 - How can I tell if a panic was caused by hardware
or software?
OZBEKBRC00000611 - How do I use q4 to pre-process a dump that HP
needs to read. (The Using_q4 document)



regards;
mustafa

[Dushyant.Tyagi]

let me send u the Log of #/var/adm/crash/Nov 11 16:26 core.10

=================================================
comment savecore core dump INDEX file
hostname sed
modelname 9000/810/D380
panic , isr.ior = 0'9227ffff.c0000000'e8331030
dumptime Sat Nov 11 16:08:50 IST 2006
savetime Sat Nov 11 16:21:46 IST 2006
release @(#)9245XB HP-UX (B.10.20) #1: Sun Jun 9 06:31:19 PDT 1996

memsize 402653184
chunksize 67108864
module /stand/vmunix vmunix 0x0000000000000000 0x0000000000000000 9440548 294
0601395
chunk 0x0000000000000000 0x0000000004000000 core.10.1 748404277
chunk 0x0000000004000000 0x0000000004000000 core.10.2 4166501308
chunk 0x0000000008000000 0x0000000004000000 core.10.3 3490041243
chunk 0x000000000c000000 0x0000000004000000 core.10.4 406465622
chunk 0x0000000010000000 0x0000000004000000 core.10.5 3975907619
chunk 0x0000000014000000 0x0000000004000000 core.10.6 3975907619
warning savecore: running in the background
=============================================

I m new to HP-UX . so plz tell me the steps to resolve this issue .

Dushyant

[Yang Qin_1]

Hi, Dushyant, can you do the following:

# cd /var/adm/crash/core.10
# q4
q4> trace event 0

then post the result here so we can understand what cause the system crash.


Yang

[Patrick Wallek]

To properly diagnose this you need to get HP involved. Open a support call with them and tell them what happened. They will then give you instructions for processing the crash dump file and you will send the output to them. They will then be able to analyze it and tell you what happened and what to do to fix it.

[siva0123]

Hi ,

It's always better let HP analyse the crash and suggest the solution as it is a panic issue.

This panic string can be of any issue and n number of reasons So better contact hp for crash analysis.


Thanks,
Siva

[Dushyant.Tyagi]

Thanks For the Reply .....
Yang Qin
This is the the Optput of
# q4> trace event 0

q4: (warning) savecore: running in the background
q4: (warning) there may be delays as parts of the dump are uncompressed.

[Dushyant.Tyagi]

Sorry For Last Post !
Yang Qin
This is the output of

stack trace for event 0
crash event was a TOC
can't find unwind or stub descriptor for pc==0
pfail_poll_switch+0x1a4
invoke_callouts+0x160
sw_service+0xcc
inttr_emulate_save_fpu+0xf0

Thank You

[Yang Qin_1 · Accepted solution]

> pfail_poll_switch+0x1a4
this confirms the on/off switch caused the TOC (Transfer of Control).

You may need to check power switches and if you cannot identify the problem switch, it is better to call HP for the support.


Yang

[Dushyant.Tyagi]

Thanks !! Yang Qin

i will Replace the ON/OFF Switch and will Confirm You ..

Well Thanks Once again.