Receive NO snmp response

[Anthony Villanueva]

Help!

I have a lot of print requests queued up to remote printers and they are not printing. The remote printers are all "busy". When I run the lpstat I get the message "connection to IP_add is down
...waiting for IP_add to come up". I run lpsched -v and it doesn't include the remote printers(that are not working).

I also run hpnpadmin -v IP_add and got the following:
*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)

There are a lot of forums regarding this and I'm having information overload! Please help me troubleshoot this one!

[Patrick Wallek]

Are these remote printers or network printers connected via jet direct cards? Since you mention hpnpadmin I will assume they are network printers.

The first thing I'd try is to see if you can ping the printer either by name or IP address. If you can't ping them, then you've got network issues somewhere.

[Anthony Villanueva]

Hi,

Yes I can ping both, and from both sides.

[Con O'Kelly]

Hi

Also check IP address of printers hasn't changed.

Do an nslookup on both printer name and IP address and also check that you can telnet to the printer as follows:

$ telnet

You should get a message showing you connecting to the printer name.
Once you're connected to the printer, check the settings as follows:
> /

The hpnpadmin utility relies on SNMP for its communication. Many network admins disable SNMP for security reasons. It doesn't necessarily mean there is a problem with the printer if you don't get an SNMP response.

Cheers
Con

[Anthony Villanueva]

Hi,

I get this message with the nslookup:
*** No address information is available for "printername"

As for telnet:
*** Can't find address for server inv_ylc: Non-existent domain

[Anthony Villanueva]

Hi,

I also run telent to the ip address --telnet: Unable to connect to remote host: Connection refused

What does this mean?

[Anthony Villanueva]

I found a temporary solution of disabling/enabling the printers. This releases the print jobs. Does anybody know the permanent solution to this?

[Anthony Villanueva]

I'm closing this thread since a temporary solution is being done. I new thread will be started.