Resort Print Queque

[Dan Decker]

I have a number of printers setup on my Unix box which they use the same IP as my Windows Nt system and didn't have a problem up till a few day's ago. I am not able to print to one of them from the Unix system "10.20" I am able to print to this same printer through windows. The system shows this que is active and accepting responses. I can print to all the rest.

Any assistnace you can help with will be greatly appreciated.

I did try going into JET Admin and resetting it back up but for some reason I must be missing something.

Thanks
DKD

[A. Clay Stephenson]

Hi Dan:
Without a little more data it's difficult to know exactly what to do; however, if you follow these steps, I think it will fix the problem. We'll do the shutgun approach.

1) As root on the HP-UX box do an lpstat -t
and cancel any pending print jobs to the printer in question. e.g. cancel myprinter-0099

2) Do a ps -e | grep hpnpf. If you find anything (and the printers are idle kill this process); I suspect you have a hung port.
Now wait about 90 seconds.

3) accept myprinter

4) enable myprinter

5) lpshut

6) lpsched

If this still doesn't work; examine /var/spool/lp/log for clues.

Hopr this helps, Clay

[A. Clay Stephenson]

Hi Dan,

I missed a step, between steps 1) and 2) above power cycle the printer. This may help to clear a hung port on the printer and should be a part of the shotgun blast.

Clay