RPC Exception during swinstall

[Debra L. Benavidez]

I'm attempting to install the June General Release patch set on an I60 server running HP-UX 11.00. It errors out and gives the following:

In swinstall.log:
ERROR: RPC exception: "Connection closed (dce / rpc)" 10/20/01 17:43:45 EDT
* The controller has lost communication with the agent on the target "xxx:/", probably because of a networking problem or the target agent timing out due to extended inactivity. The task cannot be completed and the target has been automatically excluded. You cannot obtain "Product Summary" or "Logfile" information on this target.
* A communication failure occurred on xxx:/.
* Ending Task Execution

In swagentd.log:
NOTE: The target "/tmp/XSWGR1100_11.00.depot" currently open for reading is a tape. pid=1946
* Agent pid=1945 died from signal 11. See signal(5) for more information about this signal.

I'm receiving the same errors on a K570 running HP-UX 11.00 when trying to install the Sep Patch Release. So I know that it is not the patch set or the individual server.

I don't know how or if it's related but the only thing that has changed on both servers is that I installed the Trial HP MeasureWare Server Agent C.03.35. I deinstalled it on the I60 using swremove, but still receive errors when trying to load new patch sets.

Any words of wisdom as to what is causing this error and how I can correct it?
Much TIA....

[G. Vrijhoeven]

hmm.....

Did you register you depot:
swreg -l depot /tmp/XSWGR1100_11.00.depot
Now you can try to copy the patch into a depot. still errors...
A restart off the swagentd could also help.

[Mladen Despic]

I would check if the server hostname is resolved correctly - do nslookup on both the hostname and the ip-address.

If Measureware is running, do 'mwa stop' before installing patches. It is a known issue.

[James R. Ferguson · Accepted solution]

Hi Debra:

Another way to circumvent the problem of Glance/Measureware interferring with a 'swinstall' is to utilize the '-x rpc_binding_info=ncadg_ip_udp:[2121]' option.

Regards!

...JRF...

[Debra L. Benavidez]

I want to thank each of you for your assistance. James hit it dead on - I used the rpc_binding_info option and the swinstall completes successfully! Thanks again.....