SAM Error

[Rob Smith]

Hello Everyone,

Tried to run SAM on a server this morning to view the kernel information and I received this error:

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Internal error: The kernel discovery tool used by SAM failed. Kernel changes cannot be made by SAM.

The standard error output of the command is shown below: getkinfo: Syntax error in system file. Incorrect driver/subsystem statement(s): Centif, chardrv, asio0, asp, c720,
ccio, cdfs

Each driver/subsystem shown above is not valid for one of the following reasons: The driver (including any aliases) is not recognized; there is no support for this driver in the kernel libraries; the driver is not supported; one or more dependency drivers for this driver are missing, not supported, or not included in the kernel libraries.

Be sure all kernel libraries from HP-UX product filesets are installed, and that the driver/subsystem names shown above are valid. Refer to the SAM logfile for more information.

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The server is running fine, I rebooted it not too long ago. There have not been any kernel modifications in over 2 years. Has anyone ever seen this before? Thanks in advance.

R'

[Pete Randall]

I had a similar situation after an incident where two SAM's were accessing kernel info simultaneously. A re-boot cured the problem.

Pete

[Sridhar Bhaskarla]

I would suggest to rebuild the kernel manually, reboot and then run SAM.

#cp /stand/system /stand/system.old
#/usr/lbin/sysadm/system_prep
#mk_kernel -o /stand/vmunix
#kmupdate
#shutdown -r now

After reboot, try SAM.

-Sri

[S.K. Chan · Accepted solution]

Take a look at this doc.. (Docid=KBRC00006869). This is just another POSSIBLE cause and how to remedy the situation.
http://support2.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000058669447
Hope it helps ..

[Sajid_1]

hello,

The first thing you need to check is the directory - /usr/conf/master.d. This contains tha master kernel information and if there is some problem with this directory, then SAM will give this error.

Check this directory and make sure that you don't have multiple copies of files (like *.org, *.bak, *.old etc). Also check if the file 'net' is missing or not.

HTH

[Martin Johnson]

You should make sure you have the latest patches.

HTH
Marty

[Judy Traynor]

I have seen it before.

It was the result of a bad patch (for me) but the area affected was /usr/conf.

good luck

sajid is on the money, IMO

also - whoever said "latest patches". was in the ballpark.

If I remember correctly, (and its been awhile - It may have been a third party package (atria?) but maybe not... that we noticed this on.

I would go the "latest patches route before manually messing with /usr/conf area, since you could be in there for hours.

Good luck