SAM fails to work after installing Quality patches

[Nino Guba]

Hi.

After trying to install Quality Pack (QPK1100 Mar04) which actually didnt finish due to some corrupt fileset, SAM fails to work.

I came across a thread suggesting to reload SAM from the CORE-OS media so I tried:

swinstall -s /SD_CDROM -l fileset SystemAdmin -x reinstall=true

But this one fails also with the following messages stated in standard out and swagentd/log:

"There is currenly no depot software on host..."

"Failed to start agent on... There is no installed software at /SD_CDROM..."

I also tried "swverify SystemAdmin" and the logs stated ERROR on SAM and SAM-HELP.

FYI:
/SD_CDROM is the mount point for the cdrom
HPUX 11.00 (64-bit)

Any suggestions will be greatly appreciated. Thanks.

[Steven E. Protter]

The patches that swverify says are in error state should be downloaded with dependencies from:

http://www2.itrc.hp.com/service/patch/search.do

The individual patches should be reinstalled.

Do not re-install PHKL_18543, it will hurt your system.

SEP

[Nino Guba]

Thanks for your suggestions.

I searched for patches for SAM and found PHCO_21187. Will see if this fixes the problem running SAM.

Also I verified if PHKL_18543 is installed on the machine and results returned with error on VXFS-BASE-KRN. Why should I not reinstall PHKL_18532? How will it hurt my system?

[Steven E. Protter]

REad the patch notes on the second patch.

I see no reason it can not be reinstalled.

PHKL_18543 shows up as a pre-requisite for almost every 11.00 patch on the planet.

If you do a bundle including that patch with the -x reinstall=true option all kinds of problems will result.

LITS, Line in the Sand Patch PHKL_18543 is also known as the patch that cost Steve a lot of sleep. I made the mistake of reinstalling it. The official HP fix for a double install of that patch is reinstall the OS.

I managed to avoid that but it cost me a lot of sleep.

The only patch I know this prohibition applies to is PHKL_18543

SEP

[Nino Guba]

Thank you for the info. I'm a newbie with configuring HPUX (obviously).

However I tried reinstalling patches but always gets message that it cannot be reinstalled because it is superseded by something.

Will see what else I can do. We can close this thread for now...