sam, swlist, swverify, etc don't work

[ESO HP Sysadmin]

Hi,

I have a strange problem. I have a J5000, hp-ux 11. After some patches were added sam, sw would not work, they will not even give error messages they just hang. I cannot role back on the patches, none of the sw commands work. Does anybody have any ideas?

I found out that sam command is a script, so I ran it with sh -xv option and compared this with a machine that is working OK. They were identical expcept for some process id's that would be different.

Laters


Ean

[MANOJ SRIVASTAVA]

Hi ESO


Do a nslookup < local hostname > and check how does it resolve . It looks that the nssswitch.conf points it to reslove by DNS whereas the /etc/resolv.conf is wither not tehre or pointing to wrong address . Easiest way is to mv /etc/resolv.conf to some other (if you cant the DNS figured out ) and then again doa nslookup , now it should be able to resolve the name using /etc/hosts .

Now stop adn start the swgentd from /sbin/init.d/swagentd .


Manoj Srivastava

[Helen French]

Hi,

Do you have any error message in the swagentd.log ? Did you try restarting the swagentd daemon ?

# /sbin/init.d/swagentd stop
# /sbin/init.d/swagentd start

HTH,
Shiju

[pap]

Hi,

Can you check whether your network configuration is proper?

also check syslog.log file unser /var/adm/syslog dir. Is it says something about swagentd daemon ?

If it is not started properly then sam doesn't work neither swlist.

Otherwise, reboot the machine and try again watch for the booting messages and failure of any services.

[Clemens van Everdingen]

Hi

Try to stop and start the swagentd daemon.
This will probably solve the issue.

See also this thread:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x2dcc3bd5184bd61190000090279cd0f9,00.html

Clemens

[MANOJ SRIVASTAVA]

Hi ESO

If you haver problems even starting SAM then definaltetly it is name resolution thing as the system is not able to resolve its name properly , mv /etc/resolve.conf to some other file and then retry starting SAM you should be good to go . For the sw install you need to restart the swagent .



Manoj Srivastava

[nancy rippey]

If you are still having problems after stopping and starting swagentd check your hosts file making sure the hostname and loopback are set correctly.
nancy

[Clemens van Everdingen]

Hi,

I would check the thread I previously mentioned as you said sam is not working as well.

I would put my money on the solution from Manoj, at least if you are using DNS etc.

Clemens

[Clemens van Everdingen]

Hi,

Is this problem solved ?
Assign point to show us what the answer or conclusion was !!

C.