Server Panic

[ramesh_6]

I ahve got a HP-UX K-Class server. The server is getting rebooted often. When i see the shutdown log i see the below information.

Reboot after panic: trap type 1 (HPMC), pcsq.pcoq = 0.2
530e8, isr.ior = 6fe7.40002288

I am not able to understand what it means. Any of your help will be highly appreciated

[BFA6 · Accepted solution]

Hi,

I would check for any other messages in syslog.log or /var/tombstones and log a call with the HP Response Centre.

Hope this helps.

Hilary

[Patrick Wallek]

You appear to have a hardware problem of some sort. HPMC=High priority machine check, which is almost always a hardware error.

You need to place a call to the HP response center and get them looking at this.

Have a look at TKB document UXDNKBRC00001764 for more information.

The doc is attached for your convenience.

[Helen French]

Hi Ramesh:

This reports a hardware HPMC error. You can track down the reason with the PIM information from the boot console menu (you need to reboot the system) OR from the /var/tombstones/ts99 file. Get it analyzed with HP and find out which hardware is having a problem.

If you find anything from the PIM information, check that part with STM and resolve the error.
Also make sure that you have all HWE ( hardware) patches installed on the system. For a better assistance, call the hardware support.

HTH,
Shiju