Server rebooted frequently

[yash123]

Hi ALL,
My server is getting down. Have reboot.
Please help on this issue.
Can anybody help me to analyze attached files

[Pete Randall]

Start by taking a look /var/adm/shutdownlog and /var/adm/syslog/OLDsyslog.log to see what sort of messages might be associated with these "downs".


Pete

[yash123]

Thanks Pete,

Please find attached logs

yash

[yash123]

Hi,
Server model - rx2620, hp ux 11.31

[Steven E. Protter]

Shalom,

Not a lot of useful data in the logs.

Looks like their was some fairly high activity in the sftp/openssh server. Its possible something one of those users did made the system unstable.

I recommend using mstm cstm or xstm to perform a hardware check on the system and check the ilo/gsp logs

SEP

[Dennis Handly]

>Please find attached logs:
17:20 Tue Jan 20 2009. Reboot after panic: INIT, IIP:0xe000000000765cb0 IFA:0x0000000000000045

Time to make sure you are up to date on patches. And then talk to the Response Center.

[yash123]

Hi
please see the o/p of swlist and suggest the recommended patch.

# swlist
# Initializing...
# Contacting target "hbptcp16"...
#
# Target: hbptcp16:/
#

#
# Bundle(s):
#

AR1207 B.2008.01.08 Patch Bundle
B2491BA B.11.31 MirrorDisk/UX (Server)
B3701AA C.04.55.00 HP GlancePlus/UX Pak for 11.31
B3835DA C.03.02.02 HP Process Resource Manager
B3929EA B.11.31 HP OnLineJFS (Server)
B5140BA A.11.31.02 Serviceguard NFS Toolkit
B5736DA A.04.20 HA Monitors
B6848BA 1.4.gm.46.16 Ximian GNOME 1.4 GTK+ Libraries for HP-UX
B8843CA A.03.02.02 HP-UX Workload Manager
B9007AA C.11.31.03 HP C/aC++ Developer's Bundle
Base-VXFS B.11.31 Base VxFS File System 4.1 Bundle for HP-UX
Base-VXVM B.4.10.032 Base VERITAS Volume Manager Bundle 4.1 for HP-UX
BaseLVM B.11.31 Logical Volume Manager
CDE-ChineseS B.11.31 Simplified Chinese CDE Environment
CDE-ChineseT B.11.31 Traditional Chinese CDE Environment
CDE-English B.11.31 English CDE Environment
CDE-French B.11.31 French CDE Environment
CDE-German B.11.31 Germany CDE Environment
CDE-Italian B.11.31 Italian CDE Environment
CDE-Japanese B.11.31 Japanese CDE Environment
CDE-Korean B.11.31 Korean CDE Environment
CDE-Spanish B.11.31 Spanish CDE Environment
CDE-Swedish B.11.31 Swedish CDE Environment
CIFS-CLIENT A.02.02.01 HP CIFS Client
CIFS-SERVER A.02.03 HP CIFS Server
CommonIO B.11.31 Common IO Drivers
DSAUtilities C.01.00.07 HP-UX Distributed Systems Administration Utilities
FCProvider B.11.31 CIM/WBEM Provider for Fibre Channel HBAs
FEATURE11i B.11.31.0709.312 Feature Enablement Patches for HP-UX 11i v3, September 2007
FibrChanl-00 B.11.31 FibreChannel;HW=A6795A,A5158A
FibrChanl-01 B.11.31 FibrChnl;HW=A6826A,A9782A,A9784A,AB378A/B,AB379A/B,AB465A,AD193A,AD194A,AD300A
FileSysProvider B.11.31 HP-UX File System CIM Provider.
GigEther-00 B.11.31 PCI GigEther;Supptd HW=A4926A/A4929A/A6096A;SW=J1642AA
GigEther-01 B.11.31 PCI GigEther;Supptd HW=A6825A/A6794A/A6847A/A8685A/A9782A/A9784A/A7109A/AB465A
HPUX-DHCPv4 B.11.31 HPUX DHCPv4 Server
HPUX-DHCPv6 B.11.31 HPUX DHCPv6 Server
HPUX-FTPServer B.11.31 HPUX FTP Server
HPUX-MailServer B.11.31 HPUX Mail Server
HPUX-NTP B.11.31 HPUX NTP Server
HPUX-NameServer B.11.31 HPUX Named Server
HPUX-RAMD B.11.31 HPUX IPv6 routing Server
HPUX-TCPWRAP B.11.31 HPUX TCPWrapper daemon
HPUX11i-OE-MC B.11.31 HP-UX Mission Critical Operating Environment
HPUXBastille B.3.0.20 Bastille Security Hardening Tool
HPUXEssential B.11.31 Essential HP-UX Utilities
HPUXExtns-Jpn B.11.31 Japanese font, input methods and printer extensions
HPUXExtns-Kor B.11.31 Korean font, input methods and printer extensions
HPUXExtns-SCh B.11.31 Simplified Chinese font, input methods and printer extensions
HPUXExtns-TCh B.11.31 Traditional Chinese font, input methods and printer extensions
HPUXGatedMrouted B.11.31 HPUX Gated and Mrouted Server
HPUXLocales B.11.31 Internationalization Support
HPUXMan-Eng B.11.31 Minimum and Essential English man pages
HPUXMan-Jpn B.11.31 Minimum and Essential Japanese man pages
HPUXMinRuntime B.11.31 Minimum Runtime Environment
HPUXMsgs-Fre B.11.31 Minimum and Essential HP-UX French Language Message Catalogs
HPUXMsgs-Ger B.11.31 Minimum and Essential HP-UX German Language Message Catalogs
HPUXMsgs-Ita B.11.31 Minimum and Essential HP-UX Italian Language Message Catalogs
HPUXMsgs-Jpn B.11.31 Minimum and Essential HP-UX Japanese Language Message Catalogs
HPUXMsgs-Kor B.11.31 Minimum and Essential HP-UX Korean Language Message Catalogs
HPUXMsgs-SCh B.11.31 Minimum and Essential HP-UX Simplified Chinese Language Message Catalogs
HPUXMsgs-Spa B.11.31 Minimum and Essential HP-UX Spanish Language Message Catalogs
HPUXMsgs-Swe B.11.31 Minimum and Essential HP-UX Swedish Language Message Catalogs
HPUXMsgs-TCh B.11.31 Minimum and Essential HP-UX Traditional Chinese Language Message Catalogs
HWEnable11i B.11.31.0709.312 Hardware Enablement Patches for HP-UX 11i v3, September 2007
IEther-00 B.11.31 PCI/PCI-X IEther;Supptd HW=A7011A/A7012A/AB352A/AB290A/AB545A
IPFilter A.03.05.13 HP IPFilter 3.5alpha5
Java15JDK 1.5.0.03.05 Java 1.5 JDK for HP-UX
Java15JRE 1.5.0.03.05 Java 1.5 JRE for HP-UX
LDAPUX B.04.00.10 LDAP-UX Integration
MOZILLA 1.7.13.01.01 Mozilla for HP-UX
MOZILLAsrc 1.7.13.01.01 Mozilla Source distribution
NParCmds B.11.31 NPartition Commands
ONCplus B.11.31 ONC+ 2.3
OVsnmpAgent B.11.31 OpenView SNMP Agent
OnlineDiag B.11.31.01.03 HPUX 11.31 Support Tools Bundle, February 2007
PAMKerberos D.01.24 PAM-Kerberos Version 1.24
PRMKernelSW C.03.02.02 HP PRM Kernel Software
PRMLibraries C.03.02.02 HP PRM Software Libraries
ParMgr B.31.02.03.01 Partition Manager - HP-UX
QPKBASE B.11.31.0709.312a Base Quality Pack Bundle for HP-UX 11i v3, September 2007
RAID-01 B.11.31 RAID SA; Supptd HW=A7143A/A9890A/A9891A
Sec00Tools B.01.04.07 Install-Time security infrastructure.
SecPatchCk B.02.05 HP-UX Security Patch Check Tool
SecureShell A.04.40.005 HP-UX Secure Shell
SerialSCSI-00 B.11.31 PCI-X SerialSCSI
SwMgmtMin B.11.31.01 HP-UX Software Management Tools
SysFaultMgmt C.01.00.29.01 HPUX System Fault Management
SysMgmtMin B.11.31 Minimum Software Deployment Tools
SysMgmtWeb A.2.2.5.1 HP-UX Web Based System Management User Interfaces
T1456AA 1.4.2.10.08 Java2 1.4 SDK for HP-UX
T1457AA 1.4.2.10.08 Java2 1.4 RTE for HP-UX
T1458AA 1.4.2.10.08 Java2 1.4 Netscape Plugin for HP-UX
T1905CA A.11.17.01 Serviceguard
T1909BA B.04.00 Enterprise Cluster Master Toolkit
T2743AA A.02.50.00.04 HP Global Workload Manager Agent
USB-00 C.01.05.00 USB Subsystem and Drivers
UtilProvider A.01.05.00.00 HP-UX Utilization Provider
VMGuestLib A.02.00.31 Integrity VM Guest Support Libraries
VMProvider A.02.00.31 WBEM Provider for Integrity VM
WLMToolkits A.01.10.01 HP-UX Workload Manager Toolkits
hpuxwsApache B.2.0.58.00 HPUX Apache Web Server
hpuxwsTomcat B.5.5.9.04 HPUX Tomcat
hpuxwsWebmin A.1.070.08 HPUX Webmin
hpuxwsXml A.2.01 HPUX XML
perl D.5.8.8.A 5.8.8 Perl Programming Language
scsiU320-00 B.11.31 PCI-X SCSI U320;Supptd HW=A7173A/AB290A
vParProvider B.11.31.01.01 vPar Provider - HP-UX
#
# Product(s) not contained in a Bundle:
#

CCASE-MVFS ClearCase
Caliper C.4.4.0 HP Itanium Performance Measurement Tools
GNU_C_C++ 4.2.1
PHCO_37476 1.0 libc cumulative patch
PHSS_37948 1.0 linker + fdp cumulative patch
PHSS_39102 1.0 Integrity Unwind Library
bash 3.2 bash
bison 2.3 bison
bzip2 1.0.3 bzip2
cscope 15.5 cscope
emacs 21.4 emacs
expat 2.0.1 expat
expect 5.43 expect
flex 2.5.4a flex
fontconfig 2.5.0 fontconfig
freetype 2.3.5 freetype
gd 2.0.35 gd
gettext 0.16.1 gettext
glib 1.2.10 glib
gnuplot 4.2.2 gnuplot
gtk+ 1.2.10 gtk+
jpeg 6b jpeg
less 394 less
libiconv 1.11 libiconv
libpng 1.2.12 libpng
libungif 4.1.4 libungif
lsof 4.78 lsof
m4 1.4.4 m4
make 3.81 make
ncurses 5.5 ncurses
openssl 0.9.8a openssl
readline 5.2 readline
regex 0.12 regex
sudo 1.6.8p12 sudo
tcltk 8.4.14 tcltk
tcsh 6.14.05 tcsh
termcap 1.3.1 termcap
tiff 3.8.2 tiff
tusc 7.8 tusc
unzip 5.52 unzip
vim 6.4 vim
wget 1.10.2 wget
xpm 3.4k xpm
zip 2.32 zip
zlib 1.2.3 zlib

[Dennis Handly]

Other than AR1207 (what ever that is?) and 3 other patches, it doesn't seem like you have any patches.

Can you list AR1207: swlist AR1207

Here is a link about "How to proactively patch HP-UX systems"
http://www.itrc.hp.com/service/patch/wrap.do?dest=/patch/jsp/WrapCPN.jsp&pageKey=patch.html.propatch

See "patch assessment" and "quality pack patch bundle(s)"

[sujit kumar singh]

hi yash,


u can have a look at the following link to see for the latest patch bundles.

http://www13.itrc.hp.com/service/patch/releasePage.do?BC=main|releaseIndexPage|&releaseId=0809-11.31



u can upgrade the Patch Bundles to Sep 2008 Release that is the latest patch bundles for 11.31


also this seems that ur system has the Feature11i, HwEnable11i and QPKBase for sep 2007

but ensure that when u install these new patch bundles u have an ignite backup of the existing system.

regards
Sujit

[yash123]

hi

# swlist | grep -i AR1207
AR1207 B.2008.01.08 Patch Bundle


# swlist | grep -i patc*
AR1207 B.2008.01.08 Patch Bundle
FEATURE11i B.11.31.0709.312 Feature Enablement Patches for HP-UX 11i v3, September 2007
HWEnable11i B.11.31.0709.312 Hardware Enablement Patches for HP-UX 11i v3, September 2007
SecPatchCk B.02.05 HP-UX Security Patch Check Tool
PHCO_37476 1.0 libc cumulative patch
PHSS_37948 1.0 linker + fdp cumulative patch
expat 2.0.1 expat

[Dennis Handly]

># swlist | grep -i AR1207
AR1207 B.2008.01.08 Patch Bundle

These are not the droids I was looking for. I said to do: swlist AR1207

But this is probably moot since Sujit's sharp eyes saw QPKBASE.

[yash123]

# swlist AR1207
# Initializing...
# Contacting target "hbptcp16"...
#
# Target: hbptcp16:/
#

# AR1207 B.2008.01.08 Patch Bundle
AR1207.PHSS_37501 1.0 aC++ Runtime (IA: A.06.16, PA: A.03.76)
AR1207.PHSS_37497 1.0 u2comp/be/plugin (C.06.15)
AR1207.PHSS_37495 1.0 HP C/aC++ Compiler (A.06.16)
#

[Dennis Handly]

>AR1207 B.2008.01.08 Patch Bundle

These are aC++ compiler patches, don't worry about them.