Showing wrong serial number in getconf output

[j.bobby]

hi guys,

while i am trying to get the serial number of my HP-UX B.11.23 U 9000/800 server through "getconf CS_MACHINE_SERIAL" command it is showing a S/N which is different from that of "print_manifest" is showing.can anybody tell me the reason.the one which is showing in print_manifest is the right one.

regards
jagan

[Sagar Sirdesai]

Use the command to check again and confirm

(cstm <> selclass qualifier system
> infolog
> EOF
> )|grep -i "System Serial Number"

[Jeeshan]

hi Jagan

then you better verify with the machine TAG (paper or sticker tag on server). It will give you the exact serial number.

[j.bobby]

hi sagar,

i am unable to execute the script that you have given.Please give the exact syntax of the command.

hi ahsan,

i can get the serial number from the physical tag attached to the server.but just i wanted to know the reason for showing the different no's from the mentioned commands.the s/n from print_manifest is maching with that of physical tag.but getconf is showing the wrong s/n.

[Sagar Sirdesai]

Hope this helps
echo "selclass qualifier system;infolog"|cstm|grep -i "System Serial Number"

[j.bobby]

hi sagar,

This is the output of the above command.

System Serial Number...: SG63251935.

But my server actual s/n is : SG63251922.(from print_manifest command and as per the physical tag of server)

[Sagar Sirdesai]

This is strange

Was this server ignited from tape created from another server

Sagar

[Ivan Krastev]

Hello jagan,

First one (SG63251935) is for rp3440 server, the second one (SG63251922) is for rp3410.
What is your model version ? Check it with:
#model

Better way is to log a call at HP and engineer can fix the serial on place if necessary.

regards,
ivan

[Tingli]

Is the OS in the system a cloned one? This could be reason for the wrong SN from the original clone.

[Neil Stichbury]

Never trust the Manifest serial info output. As someone has mentioned it may originate from a clone. The cstm info will be correct.

[Marco A.]

Hi,

I really recommend you open a HW call to HP requesting an Onsite eng to check it and fixed if necessary, remember that this information is not "hardcoded" there, this information and too many other info is just saved to it, I have seen cases in which one half of the serial is missing.

But in your case ...You could believe the one that is NOT comming from the manifest ...but it's good for you to check this with HP because if in your company will make a HW summary, etc, by checking the data that is printed in the box against the one comming from the server itseft ...probably you will have to run a lot.

Regards,

Marco,