Software Support Question

[Scott D. Allen]

I'm looking over my Software support contract and I see a couple items that I'm not too sure about. Maybe someone out there from HP-land can clarify their "cryptic" meanings:

H2069A 132 OS UPDATES CD DOCS K2xx/3xx/2W
H2069A AAF CD-ROM (Disc Only)

Looks to me like OS UPDATES and their documentation on CD. However, I am not receiving these items. What should this be and what does it give me? Anyone?

-_Scott

[Tracey · Accepted solution]

I have the same thing. It is the updates and documentation; however they will only send it to you when you request it. You can request it on-line via this site.

[Scott D. Allen]

So they don't send it PRO-actively? That's, no offense, stupid. How much does it cost to send out an email, AT LEAST, to notify us when updates are available.....HP TAKE NOTE!

Thanks!

[Tracey]

You can also sign up for their software update notices as well as new patch notification.

[Scott D. Allen]

That's what I'm talking about! Thanks Tracey!

[Tim Malnati]

Just to explain things a bit. In the old days HP used to ship out CDROMS proactively. Every two months you would receive at least one shipment for the bimonthly patches. HP's packaging is almost unbelievable for these things. You would get the CDROMS in a 12" x 12" x 3" box with enough packing to safely ship fine crystal. Now, if you had 50 machines on contract, you would get 50 boxes and the UPS man would spend several trips getting them through your door. Here is the next catch. If the contract on your machine was not up to date, there was a good chance that the CDROMS were not for the correct version of the OS that was actually on the machine. This required that you open up enough boxes until you found at least one of the CDROM sets for all the different versions you were using. If more than one shipment came in for different CDROM types (eg: patch updates and hardware diagnostics) you would have 100 boxes to sift through.

Needless to say, all of this was a bit expensive and time consuming on everyone's part. It's much more convenient now with requesting the media instead.