stm cpe_em consuming high cpu

[rico_cebiche]

I have a performance issue in one server. I check with top and found this cpe_em process consuming most CPU:
CPU TTY PID USERNAME PRI NI SIZE RES STATE TIME %WCPU %CPU COMMAND
4 ? 4515 root 237 20 7736K 1460K run 5774:16 98.58 98.41 cpe_em
2 ? 16028 oracle 154 22 9324K 5616K sleep 1:03 12.51 12.49 sh
2 ? 56 root 152 20 36000K 32000K run 8356:47 8.78 8.76 vxfsd
3 ? 749 oracle 154 20 21238M 8796K sleep 10:42 3.64 3.63 oraclePCDI
0 ? 2526 oracle 148 20 21239M 8764K sleep 71:16 3.01 3.00 oraclePCDI
3 ? 23566 oracle 148 20 21239M 8572K sleep 59:55 3.01 3.00 oraclePCDI
1 ? 23857 oracle 148 20 21241M 9148K sleep 72:01 2.98 2.98 oraclePCDI
0 ? 23616 oracle 148 20 21240M 8572K sleep 60:48 2.96 2.96 oraclePCDI
3 ? 12077 oracle 148 20 21239M 8764K sleep 71:36 2.90 2.89 oraclePCDI
1 ? 23662 oracle 148 20 21239M 8636K sleep 41:30 2.78 2.78 oraclePCDI
0 ? 10975 oracle 154 20 21241M 10300K sleep 4:51 1.22 1.22 oraclePCDI
3 ? 12431 root -16 20 89296K 66084K run 12:13 1.20 1.20 midaemon

Here is the information about STM tools I have installed:
vendor
tag HP
uuid
title "Hewlett-Packard Company"
description "Software Products from Hewlett-Packard"
end
product
tag Sup-Tool-Mgr
software_spec Sup-Tool-Mgr,l=/,r=B.11.23.08.04,a=HP-UX_B.11.23_IA,v=HP
data_model_revision 2.40
instance_id 1
control_directory Sup-Tool-Mgr
size 74805019
revision B.11.23.08.04
title HPUX Support Tools Manager for HPUX systems
description "
Vendor Name Hewlett-Packard

Product Name Support Tools Manager (STM)

Is there a way to find what is making this cpe_em process consume too much CPU resources? How to stop it?

thanks,

[Chengchai Theerakalkul · Accepted solution]

This issue should be by update STM patch or upgrade STM to latest version. You can see STM version when run command mstm.

[rico_cebiche]

Actually I solved the issue running /etc/opt/resmon/lbin/monconfig, and selecting kill, then enable.
there is an article about this issue in ITRC, look for emr_na-c01309467-1.
The fix is available with the OnlineDiag product AR release of March 2008

[rico_cebiche]

This is a known problem with SX2000's. See ITRC article emr_na-c01309467-1.
The fix is available with the OnlineDiag product AR release of March 2008.
For the workaround to this problem, restart the EMS hardware monitor by running /etc/opt/resmon/lbin/monconfig and selecting (K)ill, then (E)nable.