swagentd problem

[Dario_4]

Hello,
I have a problem with swagentd daemon.
When the machine comings up, I see in boot messages:

Initialize software distributor agent daemon ...
(and after 12 minutes, I see) FAIL*

What does it means?
This machine is a clone, created with ignite-ux. Alls works fine, but at each boot, I must wait 12 minutes for this thing. How to solve it?

Thanks in advance

[Duncan Edmonstone]

Take a look at these log files:

/etc/rc.log

/var/adm/swagentd.log

HTH

Duncan

[Helen French]

Hi Dario:

You need to check two log files to find out more information about the error and post any further information, if required:

/var/adm/sw/swagentd.log
/etc/rc.log

HTH,
Shiju

[David Burgess]

Hi,

Look for an error in the following files :-

/etc/rc.log
/var/adm/swagentd.log

Regards,

Dave.

[Dario_4]

Sorry,
i forget the log files.

The output of rc.log is:

Initialize Software Distributor agent daemon
Output from "/sbin/rc2.d/S870swagentd start":
----------------------------
Running /usr/lib/sw/mx/configure to reset hostname.
ERROR: Failed to package AgentConfig into /var/opt/mx/depot11.
cat: Cannot open /var/tmp/swpackage11.log.1327: No such file or directory
ERROR: Failed to package AgentConfig into /var/opt/mx/depot10.
cat: Cannot open /var/tmp/swpackage10.log.1327: No such file or directory
WARNING: Could not properly configure SD into ServiceControl.
You may try again later by running /usr/lib/sw/mx/configure.
"/sbin/rc2.d/S870swagentd start" FAILED

Set/update sched.models
Output from "/sbin/rc2.d/S888schedmodel start":
-----------------------------

[James R. Ferguson]

Hi Dario:

You indicated that this was a cloned (via Ignite) server. Have a look at '/var/adm/sw/security/_OWNER'. If the hostname represented by the entry 'default_realm=' isn't correct, try changing it and restarting the 'swagentd' daemon:

# swagentd -r

Regards!

...JRF...

[Dario_4]

Well,
# default_realm=CLN01
num_entries=2
user:root:0
group:sys:0

This is my _OWNER file.
Can i try uncomment #default and restart the machine?

[Helen French]

Hi Dario:

1) If you are using 11.11, then try applying the patch - PHCO_25887 (s700_800 11.11 Software Distributor Cumulative Patch)

2) If you are using the Service Control Manager, then you may need to reconfigre it. If you are not using that product, then remove it from the system using 'swremove'

HTH,
Shiju

[MANOJ SRIVASTAVA]

Hi Dario


Can you run SAM properly ?


Manoj Srivastava

[S.K. Chan]

The problem lies in your SCM package. There are alot of dependencies on how the hostname is resolved in SCM and the OS itself, both must match. For example ../var/opt/mx/agent/agent.properties which has all the SCM nodes hostname must be able to be resolved by your system. Check if these entries can be resolved and other files that might have similar entries need to be checked as well. The swagentd startup will hang and eventually timeout if it could resolve any hosts defined in SCM.