System Handle and Support Agreement

[Juan Fernando Salazar]

Hi,

I'm new in all these matters, so I apologize in advance for anything abvious.

What I'm trying to do is based on FOUR system handles I have how can I know if there are support agreements associated with them?

The problem is that person in charge left the company some months ago, and I have just received update notices that we need to know in detail.

Any help will be greatly appreciated,

[John Payne_2]

Call the Customer Support Business Center: 1-800-386-1115.
They can find someone to look up those system handles and look at the contracts for you. (And get you set up online to look at them yourself...)

Hope it helps.

John

(option 2?)

[Dario_1]

Hi!

I don't know what's the best way to do that but try the HP's phone number and ask them to check the support agreements base on your system handle.

1 800 633-3600

Good Luck!!!

DR

[John Payne_2]

The 1-800 number I gave you with option 2 will definitely get you to support agreement people, but I contacted them and they said to call (+56) 2 290-3310

John

[Cheryl Griffin]

The support number to call would be based upon where you are located. Here's an alternate way to have your handle updated:

Log a support call using SWCM (Software Call Manager) stating what needs to be updated. We have a special team that handles these requests.

[John Meissner]

you can also call
800-633-3600
(HP's technical support #)
and ask them to look up your system handles

[Dave Wherry]

There is a Support Contract Assistant web page:
https://esca2.americas.hp.com/cgi-bin/bvsca2/initsession.jsp?cty_id=1

Go there and I think you will be able to find the information you need. At least who to contact to get the old persons name off of the contracts and yours on them.

[John Payne_2]

The Support Contract Assistant page is for US and Canada only. I called those people and they gave me the number in Saintiago for you... (Your profile says you are in Chile...)

John